Chateau Sonesta, New Orleans, Front Desk

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Rank

44th

Out of 427

Chateau Sonesta	Average Price: $196 Check Rates

Hotel Class:

800 Iberville Street

New Orleans, 70112 View map

3-Star Hotel Rank: 23 of 125
Average review rating: 3.95

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (117) , MyTravelGuide (66) , Travelocity (8) , TripAdvisor (410) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (14) balcony (79) bar (110) bathroom (92) bed (135) bill (20) breakfast (53) charge (27) check in (63) check out (16) concierge (26) cost (18) deal (34) decor (19) dinner (17) discount (17) fee (13) food (39) front desk (136) gym (12) hotel (852) housekeeping (24) lobby (91) location (317) manager (19) money (18) parking (82) pillow (24) pool (139) price (90) rate (36) recommend (50) restaurant (103) room (1031) room service (50) service (137) sheets (15) shower (32) staff (236) street (337) suite (41) towel (35) tub (17) valet (31) valet parking (20) value (22) view (41) walk (71) water pressure (12) wireless (21)

Front desk

Appears in 136 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (5) clerk (8) complain (5) desk (141) friendly (5) great (8) helpful (15) hotel (10) management (5) need (6) nice (5) night (8) problem (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I heard the front desk personnel working their hardest to give all guests the best possible accommodations.

"Renovation deal of the century! " Read full review on TripAdvisor 4/19/2012 Vote

2. Front desk very helpful.

"Close to all of the action! " Read full review on TripAdvisor 9/1/2011 Vote

3. - The staff, especially the lobby/front desk staff, were amazing.

"For what we paid - great! " Read full review on TripAdvisor 8/27/2011 Vote

4. I called down to the front desk and didn't even know about the problem and I said that we need to be compensated for our inconvenience.

"Nice place but bad luck " Read full review on TripAdvisor 8/25/2011 Vote

5. In addition, I found the service to be excellent at the front desk and in general.

"Confusing hotel " Read full review on TripAdvisor 8/18/2011 Vote

6. What a wonderful hotel, with great helpful front desk.

"Awesome!! " Read full review on TripAdvisor 8/14/2011 Vote

7. Front desk staff was very friendly.

"An adequate place to stay in NOLA. " Read full review on TripAdvisor 7/20/2011 Vote

8. The lady at the front desk and the gentleman were helpful and I always managed to sneak a little convo with them everyday.

"BEST HOTEL EVAAAAR! " Read full review on TripAdvisor 7/14/2011 Vote

9. Melvin, who works the front desk, was great with assisting us during the check-in.

"Book Club Retreat " Read full review on TripAdvisor 6/21/2011 Vote

10. The front desk was a great help too, we kept de-magnetizing our keys in our wallets and they became familiar with our faces.

"Great place to stay! " Read full review on TripAdvisor 6/8/2011 Vote