Sheraton Universal, Los Angeles, Staff

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Travelocity (2) , Expedia (35) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (12) balcony (25) bar (76) bathroom (89) bed (71) breakfast (137) charge (18) check in (54) check out (25) closet (12) complimentary (19) concierge (50) cost (22) deal (25) decor (15) dinner (33) fee (11) food (62) freeway (40) front desk (94) gym (17) hotel (811) housekeeping (24) lobby (113) location (181) manager (34) money (18) parking (107) pillow (16) pool (131) price (57) rate (41) recommend (43) refund (10) restaurant (104) room (737) room service (45) service (156) shower (23) shuttle (134) staff (240) street (16) suite (31) to park (11) towel (34) valet (38) valet parking (11) value (15) view (109) walk (212)

Staff

Appears in 240 comments.

89% wrote positive comments about staff

The following words were used in comments with Staff:
clean (22) concierge (9) desk (25) excellent (11) friendly (61) good (16) great (28) helpful (52) hotel (67) location (10) nice (25) night (9) pleasant (11) welcoming (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff was OUTSTANDING on the trip.

"Nice Hotel in a Good Location " Read full review on TripAdvisor 5/21/2012 Vote

2. Randy Player, GM and his staff were amazing.

"Best customer service ever!!! " Read full review on TripAdvisor 5/17/2012 Vote

3. The staff went out of their way to welcome our family.

"Best customer service ever!!! " Read full review on TripAdvisor 5/17/2012 Vote

4. We were very impressed by the courtious staff and super fast service.

"Impressed " Read full review on TripAdvisor 5/14/2012 Vote

5. Staff were all very nice and friendly.

"STILL THE GRAND OLD HOTEL ON TOP OF THE UNIVERSAL HILL " Read full review on TripAdvisor 5/13/2012 Vote

6. The hotel staff are friendly.

"Family Friendly " Read full review on TripAdvisor 5/12/2012 Vote

7. A heated pool, and AMAZING staff.

"Horrible " Read full review on TripAdvisor 5/10/2012 Vote

8. The staff accommodated our requests very well.

"We were treated well " Read full review on TripAdvisor 5/6/2012 Vote

9. The club room staff was very courteous and eager to please.

"We were treated well " Read full review on TripAdvisor 5/6/2012 Vote

10. It was mutually convenient to everything, but the MOST IMPORTANT item I wish to mention, is their welcoming staff.

"Wonderful people WORKING in the hotel! It felt like we were part of the family... " Read full review on TripAdvisor 5/4/2012 Vote