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Rank
16th
Out of 700

Sheraton Universal

Average Price: $215  
 
Hotel Class:
333 Universal Hollywood Drive
Los Angeles, 91608 View map  
4-Star Hotel Rank: 9 of 45
Average review rating: 3.1
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Refund
Appears in 8 comments. 
The following words were used in comments with Refund:
 
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1. They refunded the added charges, and said they would also refund one night of internet for the inconvenience.
"Horrible " Read full review on TripAdvisor   5/10/2012 Vote      
2. We were offered a room without a balcony but there will be no refund or upgrades.
"Disappointed " Read full review on TripAdvisor   1/19/2012 Vote      
3. desk ,I said I booked this hotel to get some sleep ----- they told me they could not refund my $ cause I booked online--I said -U dont have to pay the online agency--I got refunded but if my wheel didnt SKWEAKK- I would not have gotten any -- GREASE----have a fab day---.
"WE will never stay in a sheraton again--see below-- " Read full review on TripAdvisor   9/11/2011 Vote      
4. I discussed with her that this is inaccurate because I have the statement showing that I could get reinbursed or money taken off since I wasn't asking for a full refund.
"I'm trying to reach a CEO or manager of Sheraton Universal Hotel Please! " Read full review on TripAdvisor   7/30/2011 Vote      
5. The employee told me that I couldn't get any type of a refund because I prepaid.
"I'm trying to reach a CEO or manager of Sheraton Universal Hotel Please! " Read full review on TripAdvisor   7/30/2011 Vote      
6. I felt comfort after this and I did not even tell him that I was actually planning to ask for a refund for the remaining 3 nights I am to stay here.
"Sheraton strives to deliver the best service - And it does! " Read full review on TripAdvisor   2/19/2011 Vote      
7. He even gave me option to cancel the room with a full refund if my girlfriend didnt show up, since we got into an argument after the first attempt to book a room.
"Horrible Customer service! " Read full review on TripAdvisor   9/15/2009 Vote      
8. They even refunded our prebooked non-refundable 3rd night stay when we had a family emergency and had to leave early.
"Good value/excellent location " Read full review on TripAdvisor   8/6/2008 Vote      
   
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