Sheraton Universal, Los Angeles, Check In

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (12) balcony (25) bar (76) bathroom (89) bed (71) breakfast (137) charge (18) check in (54) check out (25) closet (12) complimentary (19) concierge (50) cost (22) deal (25) decor (15) dinner (33) fee (11) food (62) freeway (40) front desk (94) gym (17) hotel (811) housekeeping (24) lobby (113) location (181) manager (34) money (18) parking (107) pillow (16) pool (131) price (57) rate (41) recommend (43) refund (10) restaurant (104) room (737) room service (45) service (156) shower (23) shuttle (134) staff (240) street (16) suite (31) to park (11) towel (34) valet (38) valet parking (11) value (15) view (109) walk (212)

Check in

Appears in 53 comments.

73% wrote positive comments about check in

The following words were used in comments with Check in:
fast (4) friendly (4) great (3) helpful (5) hotel (6) lounge (4) night (4) rude (3) service (5) shuttle (3) staff (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Booking was done by Sam who was extremely helpful and friendly, she even emailed me a couple of days before check in to welcome us and to see if we needed any travel assistance.

"Great location " Read full review on TripAdvisor 5/11/2012 Vote

2. Jayson provided excellent customer service at check-in and made sure I was satisfied with my room selection.

"Excellent stay & superb customer service! " Read full review on TripAdvisor 5/2/2012 Vote

3. Check in was a breeze and after mentioning that we had been travelling for 12 hours, the gentleman at the front desk did not hesitate to provide us with complimentary beverages.

"SECOND TO NONE....AMAZING!!!! " Read full review on TripAdvisor 3/21/2012 Vote

4. The young woman who checked us in was extremely professional and check in was very fast.

"Beautiful location and attentive staff " Read full review on TripAdvisor 2/21/2012 Vote

5. Check in was a breeze.

"Great Hotel " Read full review on TripAdvisor 9/4/2011 Vote

6. The young guy we got for our check in was really friendly and helpful and as our flight was leaving late happily gave us a late check out.

"Good location for visiting Universal Studios " Read full review on TripAdvisor 8/13/2011 Vote

7. Check-in was a breeze; they allowed me to check in at noon even if technically we had to wait till 3pm.

"So-so " Read full review on TripAdvisor 6/15/2011 Vote

8. When we arrived we found that our 2 rooms were on different floors, which wasn't that big of a deal - but the wonderful woman at the check-in desk went out of her way to find us 2 rooms on the same floor, that were right across the hall from each other.

"Great Stay! " Read full review on TripAdvisor 5/19/2011 Vote

9. The check-in was pleasant and attentive.

"mixed experience " Read full review on TripAdvisor 4/11/2011 Vote

10. Staff check in was fast and friendly.

"Plusses and Minuses " Read full review on TripAdvisor 2/8/2011 Vote