Sheraton Universal, Los Angeles, Service

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (12) balcony (25) bar (76) bathroom (89) bed (71) breakfast (137) charge (18) check in (54) check out (25) closet (12) complimentary (19) concierge (50) cost (22) deal (25) decor (15) dinner (33) fee (11) food (62) freeway (40) front desk (94) gym (17) hotel (811) housekeeping (24) lobby (113) location (181) manager (34) money (18) parking (107) pillow (16) pool (131) price (57) rate (41) recommend (43) refund (10) restaurant (104) room (737) room service (45) service (156) shower (23) shuttle (134) staff (240) street (16) suite (31) to park (11) towel (34) valet (38) valet parking (11) value (15) view (109) walk (212)

Service

Appears in 156 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
excellent (15) food (8) free (8) friendly (8) good (10) great (14) guest (15) helpful (10) hotel (44) internet (8) location (8) nice (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I stay at a lot of Starwood hotels and am impressed by the personal service and attention offered with every stay and the general decor and amenities at this particular Sheraton.

"Caring Service, Classic Hollywood " Read full review on TripAdvisor 5/14/2012 Vote

2. We were very impressed by the courtious staff and super fast service.

"Impressed " Read full review on TripAdvisor 5/14/2012 Vote

3. I attended a high school reunion event here and the buffet dinner was scrumptious and service attentive.

"STILL THE GRAND OLD HOTEL ON TOP OF THE UNIVERSAL HILL " Read full review on TripAdvisor 5/13/2012 Vote

4. The Starbucks in-room coffee service was well stocked and a nice touch.

"STILL THE GRAND OLD HOTEL ON TOP OF THE UNIVERSAL HILL " Read full review on TripAdvisor 5/13/2012 Vote

5. Great rooms & excellent customer service are very important to me and Sheraton Universal exceeded my expectations.

"Excellent stay & superb customer service! " Read full review on TripAdvisor 5/2/2012 Vote

6. Jayson provided excellent customer service at check-in and made sure I was satisfied with my room selection.

"Excellent stay & superb customer service! " Read full review on TripAdvisor 5/2/2012 Vote

7. Everyone we dealt with from reservations through check out was very accommodating and service oriented.

"Great family vacation " Read full review on TripAdvisor 4/12/2012 Vote

8. The Valet Service was excellent.

"Sheraton Universal " Read full review on TripAdvisor 4/10/2012 Vote

9. I stay have stayed at this hotel several times over the past few months and the service is always amazing.

"Excellent location and excellent service! " Read full review on TripAdvisor 4/8/2012 Vote

10. Wonderful service (Thanks Roman and Julieanne) It is walking distance to city walk and universal, the sub station is right at the bottom of the hill.

"Enjoyable Stay " Read full review on TripAdvisor 4/3/2012 Vote