Sheraton Universal, Los Angeles, Concierge

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (12) balcony (25) bar (76) bathroom (89) bed (71) breakfast (137) charge (18) check in (54) check out (25) closet (12) complimentary (19) concierge (50) cost (22) deal (25) decor (15) dinner (33) fee (11) food (62) freeway (40) front desk (94) gym (17) hotel (811) housekeeping (24) lobby (113) location (181) manager (34) money (18) parking (107) pillow (16) pool (131) price (57) rate (41) recommend (43) refund (10) restaurant (104) room (737) room service (45) service (156) shower (23) shuttle (134) staff (240) street (16) suite (31) to park (11) towel (34) valet (38) valet parking (11) value (15) view (109) walk (212)

Concierge

Appears in 50 comments.

85% wrote positive comments about concierge

The following words were used in comments with Concierge:
best (6) cab (3) car (4) desk (7) exceptional (3) friendly (4) helpful (22) hotel (10) night (4) superb (3) trip (3) useful (3) valet (3) walking (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. From your arrival, the front desk people, the concierge and everybody that works there pamper you .

"Location! " Read full review on TripAdvisor 4/6/2012 Vote

2. The staff, every single one of them from concierge to housekeeping were simply the best.

"SECOND TO NONE....AMAZING!!!! " Read full review on TripAdvisor 3/21/2012 Vote

3. LOL Concierge was helpful and sold us Universal Studios tickets with no fuss.

"No better than average " Read full review on TripAdvisor 3/15/2012 Vote

4. The staff was quite friendly and welcoming (reception, concierge, butler at the lounge).

"Decent Sheraton next to Universal Studios " Read full review on TripAdvisor 2/25/2012 Vote

5. Also concierge was very helpful on Friday Morning.

"Great staff, location, and gym!! " Read full review on TripAdvisor 1/3/2012 Vote

6. The staff are superb, all very helpful and the concierge staff in particular are extremely helpful and knowledgable, providing maps and advice to ensure you make the most of your stay.

"Excellent well located hotel with extremely helpful staff " Read full review on TripAdvisor 11/13/2011 Vote

7. All staff were so friendly, however the lady at concierge was simply brilliant and helped us plan to use our time to the maximum.

"Wonderful stay " Read full review on TripAdvisor 11/11/2011 Vote

8. All the concierge staff was superb and loved the walk to Universal.

"Loved it here! " Read full review on TripAdvisor 11/10/2011 Vote

9. Dai the concierge is exceptional at his job.

"Great Hotel " Read full review on TripAdvisor 9/4/2011 Vote

10. The concierge was great.

"Great hotel with a fantastic location " Read full review on TripAdvisor 8/9/2011 Vote