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Rank
16th
Out of 700

Sheraton Universal

Average Price: $215  
 
Hotel Class:
333 Universal Hollywood Drive
Los Angeles, 91608 View map  
4-Star Hotel Rank: 9 of 45
Average review rating: 3.1
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 34 comments. 
81% wrote positive comments about manager
The following words were used in comments with Manager:
generous (2)   helpful (3)   hotel (4)   management (36)   need (3)   problem (3)   quick (2)   renovation (2)   responsive (2)   reviews (2)   rude (2)   staff (2)    
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1. This doesn't make a lot of sense since the windows don't open and the room temperature then becomes over 80F at 3 a.m. Kudos to the manager and staff for exceeding my expectations by a long shot.
"Better than the first time " Read full review on TripAdvisor   4/2/2012 Vote      
2. The managers and staff are very helpful and always there to assist.
"Best hotel in Hollywood! " Read full review on TripAdvisor   3/9/2012 Vote      
3. I emailed the managers and I got a quick response from Sam.
"Excellent location and "Sam" for taking care of me and my daughter... " Read full review on TripAdvisor   1/19/2012 Vote      
4. Chikodi Anotnio the front desk manager made this stay a wonderful one.
"Excellent Customer Service " Read full review on TripAdvisor   1/9/2012 Vote      
5. I met with the operations manager On one of my past trips and he assured me everything would be corrected.
"This hotel was a star among local hotels but not anymore " Read full review on TripAdvisor   8/1/2011 Vote      
6. They really need to hire better people starting with the manager.
"Horrible staff! " Read full review on TripAdvisor   11/19/2010 Vote      
7. I asked to speak with the manager thinking that the manager could help me.
"Horrible staff! " Read full review on TripAdvisor   11/19/2010 Vote      
8. Comment to manager on checkout - her response (in a shouting spit in your face tone) was "stay somewhere else, l dont care, not my problem, bring your own cake.
"stay some where else! " Read full review on TripAdvisor   7/30/2009 Vote      
9. The assistant to the general manager sent us a platter of fresh fruit the last day, trying to make amends, which was a nice gesture.
"Not a very good choice!! " Read full review on TripAdvisor   8/6/2007 Vote      
10. Before heading up to my event, I had a few drinks at the bar and Armando, the bar/catering manager, was extremely friendly & helpful.
"Excellent stay & superb customer service! " Read full review on TripAdvisor   5/2/2012 Vote      
   
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