InterContinental Houston, Houston, Front Desk

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Rank

12th

Out of 718

InterContinental Houston	Average Price: $249 Check Rates

Hotel Class:

2222 West Loop South

Houston, 77027 View map

4-Star Hotel Rank: 9 of 30
Average review rating: 3.69

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (12) , MyTravelGuide (770) , Travelocity (4) , TripAdvisor (287) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (17) bar (40) bath (10) bathroom (53) bed (65) breakfast (49) cable (9) charge (37) check in (35) closet (9) complimentary (10) concierge (34) cost (10) deal (17) dinner (19) downtown (10) fee (25) food (44) freeway (11) front desk (56) gym (14) highway (13) hotel (537) lobby (49) location (113) manager (29) mini bar (11) money (12) parking (95) pillow (14) pool (30) price (35) rate (34) recommend (35) restaurant (67) room (442) room service (34) service (141) sheets (17) shower (29) shuttle (12) staff (163) street (8) suite (9) towel (18) valet (22) value (15) view (21) walk (38) wireless (16)

Front desk

Appears in 56 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
free (5) helpful (5) hotel (8) large (3) liked (3) nice (3) rude (6) service (9) smoke (3) staff (10) suite (2) terrible (2) walking (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The Intercontinental Hotel is a decent hotel with great front desk staff.

"Good business hotel and convenient location " Read full review on TripAdvisor 4/12/2012 Vote

2. Staff were excellent in all areas of the hotel; though our room was not ready on time, front desk staff were accommodating and quick, the concierge had fabulous dinner recommendations and was very helpful, and the restaurant staff were courteous and pleasant.

"Fabulous stay, exceeded expectations! " Read full review on TripAdvisor 3/9/2012 Vote

3. Jonathan or Amina at the front desk are always professional.

"Outstanding staff, great location " Read full review on TripAdvisor 2/22/2012 Vote

4. Front desk staff are really nice.

"Business luxury " Read full review on TripAdvisor 2/3/2012 Vote

5. The staff is nice, but the front desk folks just seem like they just left a war zone.

"Fair " Read full review on TripAdvisor 12/16/2011 Vote

6. The front desk staff was very helpful getting us in our room early.

"Very nice " Read full review on TripAdvisor 12/6/2011 Vote

7. The front desk was wonderful, and the concierge staff is top notch.

"Very nice business hotel " Read full review on TripAdvisor 10/13/2011 Vote

8. I feel like I can't complain to the front desk until the end of my stay, for fear of retalliation and something actually going missing when I'm not here.

"It's a general rule, but don't leave your personal items out, even make-up. . . " Read full review on TripAdvisor 12/14/2010 Vote

9. However, the front desk was nice enough to credit it all back.

"Great Location " Read full review on TripAdvisor 7/1/2010 Vote

10. When I called the front desk to ask for a free code (doesn't hurt to try)- they told me no and then said that they think the Westin has free internet.

"Nothing special. There are much better options closeby. " Read full review on TripAdvisor 4/5/2010 Vote