The Westin Washington, D.C. City Center, Washington DC, Service

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Rank

51st

Out of 279

The Westin Washington, D.C. City Center	Average Price: $298 Check Rates

Hotel Class:

1400 M Street NorthWest

Washington DC, 20005 View map

3-Star Hotel Rank: 25 of 58
Average review rating: 3.76

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (36) , Travelocity (27) , TripAdvisor (320) , YahooTravel (25)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (27) bar (70) bath (19) bathroom (63) bed (122) bill (24) breakfast (61) charge (39) check in (69) check out (15) concierge (76) cost (31) deal (19) decor (9) dinner (36) downtown (18) fee (21) food (63) front desk (97) gym (17) hotel (728) housekeeping (21) lobby (107) location (212) maid (9) manager (35) money (15) parking (81) pillow (9) pool (20) price (60) rate (68) recommend (36) restaurant (134) room (734) room service (38) service (119) sheets (10) shower (62) staff (185) street (76) suite (23) to park (9) towel (18) valet (31) valet parking (18) value (17) view (53) walk (99) wireless (22)

Service

Appears in 119 comments.

65% wrote positive comments about service

The following words were used in comments with Service:
better (6) busy (7) clean (6) customer (16) excellent (6) food (7) friendly (7) good (12) great (12) hotel (22) location (9) management (5) need (5) poor (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I was impressed with the customer service which was excellent on all levels: valet parking, the doormen, bellmen, front desk, concierge, housekeeping, and service express.

"Excellent Business Experience " Read full review on TripAdvisor 5/18/2012 Vote

2. Positives:- ok location (not as convenient as some, but walkable)- great service, from reception to restaurants - food at both breakfast and dinner was great- warm cider in reception was wonderful when coming back in from the coldNegatives- we had a room looking onto the atrium, and did feel rather deprived of sunlight after a day and desperate to return to the outside world (even though we had been out and about a bit)- valet parking so cost every time want to use car.

"Reasonable stay, but look elsewhere " Read full review on TripAdvisor 5/16/2012 Vote

3. I have always found the rooms clean and quiet, beds very comfortable and service attentive but not overbearing.

"Clean, consistent, quiet " Read full review on TripAdvisor 5/2/2012 Vote

4. The hotel was your normal business hotel - good service, amenities and great location.

"Great location for a Washington DC trip " Read full review on TripAdvisor 4/26/2012 Vote

5. The service was very good, except for the outside staff getting cabs.

"Very nice hotel. " Read full review on TripAdvisor 4/24/2012 Vote

6. nothing horribly wrong, but just not the service level of other Westin and Starwood properties.

"Westin went Wayward " Read full review on TripAdvisor 4/4/2012 Vote

7. Great service, clean and nice room, quiet, and great location - everything a hotel should be.

"Surprised, in a good way. " Read full review on TripAdvisor 3/14/2012 Vote

8. The service is very very warm and good.

"Central location, great service " Read full review on TripAdvisor 2/22/2012 Vote

9. We used the service in the lobby to help us book a moonlight monument tour.

"A very nice weeked!!! " Read full review on TripAdvisor 12/21/2011 Vote

10. The service was generally okay.

"Good location, overall pleasant stay " Read full review on TripAdvisor 11/21/2011 Vote