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Rank
51st
Out of 279

The Westin Washington, D.C. City Center

Average Price: $298  
 
Hotel Class:
1400 M Street NorthWest
Washington DC, 20005 View map  
3-Star Hotel Rank: 25 of 58
Average review rating: 3.76
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , Travelocity (27) , TripAdvisor (320) , YahooTravel (25)
SAFE TO BOOK ? (1/5 issues found)
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Bill
Appears in 23 comments. 
33% wrote positive comments about bill
The following words were used in comments with Bill:
incorrect (2)   love (2)   night (4)   problem (2)   wrong (3)    
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1. The hotel is lovely--room was immaculate and tasteful-I have three points of criticism-1- guest are not affored free wi-fi --rooms in this hotel are in the medium range-providing in room wi-fi- should be an added amenity--2-after a nice dinner- i desired dessert however-i wish to carry it back to to the room with me--a take out container was provided- when the bill arrived i was stunned to see a service charge for this--a charge for the waitress to place two scoops of sorbet in a take out container--outrageous--the 2nd night's dinner was at the wonderful restaurant B Smith at Union Station--I also ordered dessert to go and was not charged an additional service charge.
"15% Service charge " Read full review on TripAdvisor   12/3/2011 Vote      
2. Wired connections are the only ones that can be billed to the room for some reason.
"I am torn " Read full review on TripAdvisor   8/19/2008 Vote      
3. The bad news - the hotel looks tired, the carpet in the lobby needs to be cleaned or replaced, no free wifi (even in the lobby!), the fitness center could use some newer cardio machines, no umbrellas available for guests, the front desk couldn't provide change for larger bills on two separate occasions.
"Needs a Freshening Up " Read full review on TripAdvisor   5/9/2012 Vote      
4. It was an overall okay experience, but for a hotel that bills itself as '4 stars in Dupont Circle', it wasn't four stars and it certainly wasn't in Dupont Circle.
"Definitely not 4 stars " Read full review on TripAdvisor   1/30/2012 Vote      
5. The only problem was the front desk which couldn't cash a $20 bill.
"Typical Westin " Read full review on TripAdvisor   12/6/2011 Vote      
6. It was billed as a four star hotel.
"Overhyped " Read full review on TripAdvisor   11/25/2011 Vote      
7. I was charged on my bill for things that I hadn't used (parking).
"Not up to Starwood's best " Read full review on TripAdvisor   9/19/2010 Vote      
8. They took my husband to the car so he could oversee the jump, charged the battery and then took the parking charge off of our bill.
"Has it all " Read full review on TripAdvisor   4/7/2010 Vote      
9. I was not upset about it, but they still took off a nice discount of our bill and treated us to a lovely brunch.
"fantastic! customer service above and beyond " Read full review on TripAdvisor   9/26/2009 Vote      
10. There was a misunderstanding with the room rate i asked three times regarding the price written on my key folder and the price for the booking, one peson said i would be charged the bookinh price and two stated that the price written on the key folder is the price i will be charged, the night befrore i checked out the bill arrived reflecting the boooking price, after a brief call to the front desk the amout was altered , i was pleased with this outcome.
"mixed feelings ! " Read full review on TripAdvisor   7/24/2009 Vote      
   
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