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Rank
51st
Out of 279

The Westin Washington, D.C. City Center

Average Price: $298  
 
Hotel Class:
1400 M Street NorthWest
Washington DC, 20005 View map  
3-Star Hotel Rank: 25 of 58
Average review rating: 3.76
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , Travelocity (27) , TripAdvisor (320) , YahooTravel (25)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Housekeeping
Appears in 21 comments. 
83% wrote positive comments about housekeeping
The following words were used in comments with Housekeeping:
clean (6)   coffee (3)   desk (5)   efficient (2)   fresh (2)   hotel (2)   need (4)   problem (2)   responsive (2)   return (2)    
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1. from the valet, bellmen, front desk to housekeeping everyone was outstanding (wish I could remember everyone's names).
"Best Stay of our trip " Read full review on TripAdvisor   4/10/2012 Vote      
2. My stay was five nights (Thurs-Tues a.m.) and housekeeping was responsive to my changing schedule requests for making up my room (ie 1st day needed late housekeeping/getting on eastern time zone; 2nd day need room made up early/a.
"great location/service/price " Read full review on TripAdvisor   3/30/2012 Vote      
3. The front desk staff were pleasant and the housekeeping staff were very friendly and always smiling.
"Average Westin " Read full review on TripAdvisor   1/16/2012 Vote      
4. The housekeeping people were efficient, prompt.
"Just okay overall - not great location for a hotel on a weekend. " Read full review on TripAdvisor   9/12/2011 Vote      
5. In addition to the lack of service from the 'Service Express', housekeeping failed to leave a fresh supply of toiletries on the second day.
"Service not on par with other Westins " Read full review on TripAdvisor   4/5/2008 Vote      
6. I was impressed with the customer service which was excellent on all levels: valet parking, the doormen, bellmen, front desk, concierge, housekeeping, and service express.
"Excellent Business Experience " Read full review on TripAdvisor   5/18/2012 Vote      
7. Room was very clean; on days when housekeeping was declined, a bag of fresh towels was left in the room without request.
"EXCELLENT CUSTOMER SERVICE " Read full review on TripAdvisor   5/2/2012 Vote      
8. Don't the housekeeping staff check under the beds.
"Found someone's clothes under my bed " Read full review on TripAdvisor   4/16/2012 Vote      
9. 2) from the front desk to housekeeping to room service to parking/valets--and including the 'service express' phone line, all the staff I interacted with were knowledgeable, very pleasant, and efficient/responsive.
"great location/service/price " Read full review on TripAdvisor   3/30/2012 Vote      
10. because I needed to work in my room mid-day; 4th day was going 'green' so didn't want any housekeeping but did still need coffee/etc replenished and this was done immediately.
"great location/service/price " Read full review on TripAdvisor   3/30/2012 Vote      
   
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