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Rank
51st
Out of 279

The Westin Washington, D.C. City Center

Average Price: $298  
 
Hotel Class:
1400 M Street NorthWest
Washington DC, 20005 View map  
3-Star Hotel Rank: 25 of 58
Average review rating: 3.76
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , Travelocity (27) , TripAdvisor (320) , YahooTravel (25)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 35 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
cares (3)   company (2)   concierge (2)   desk (7)   guest (3)   helpful (5)   hotel (11)   management (36)   noise (2)   problem (5)   return (3)    
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1. The manager Carrie and concierge Ada were terrific too.
"Treated like Royalty " Read full review on TripAdvisor   3/21/2012 Vote      
2. The manager was helpful and made himself personally available for the rest of our stay.
"Great Hotel- Excellent Service " Read full review on TripAdvisor   2/1/2011 Vote      
3. Mark Namdra, the manager, was incredibly helpful to me with both my computer and my phone charger problem.
"very friendly place to stay " Read full review on TripAdvisor   4/10/2010 Vote      
4. The night manager said that he would send someone up to take care of the noise but the noise never stopped.
"may or may not go back " Read full review on Expedia   6/29/2009 Vote      
5. I called ahead to request a room that would not be noisy and the front desk manager not only took care of blocking it, but his staff on duty was waiting for me upon check-in to make sure it was OK.
"Service and staff so nice I didn't notice the outdated interior... " Read full review on TripAdvisor   4/20/2009 Vote      
6. Special praise goes to the manager Felix who helped us a great deal when we are leaving the hotel to get to the Newark Airport (which is at least one hour away) as there were some mix-up with the transporation company.
"Great Service! " Read full review on TripAdvisor   8/25/2008 Vote      
7. Hotel Management really needs to ensure that professional training from the F&B Manager downwards is completed to ensure Westin standards are met in future.
"Worst Westin we have stayed in and the Food and Beverage Manager needs training! " Read full review on TripAdvisor   12/31/2007 Vote      
8. I told the front desk manager (who checked me out) that this was a real blight on the otherwise excellent stay.
"Great hotel, service good but a little spotty " Read full review on TripAdvisor   7/20/2007 Vote      
9. This is in sharp contrast to emails I sent to other managers at Starwood properties.
"Westin went Wayward " Read full review on TripAdvisor   4/4/2012 Vote      
10. I got an email from Carrie Harrington, guest svcs manager, a few days before our stay.
"This is the best hotel I have ever stayed at!! And, awesome for kids! " Read full review on TripAdvisor   3/17/2012 Vote      
   
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