Carlton Hotel San Francisco, San Francisco, Manager

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Rank

48th

Out of 493

Carlton Hotel San Francisco	Average Price: $156 Check Rates

Hotel Class:

1075 Sutter Street

San Francisco, 94109 View map

3-Star Hotel Rank: 15 of 110
Average review rating: 4.33

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (93) , MyTravelGuide (38) , Travelocity (40) , TripAdvisor (923) , YahooTravel (16)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 13 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
generous (5) hotel (5) management (14) reservation (3)

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1. The guy at the front desk didn't seem particularly suprised or bothered when we came downstairs covered in bites with an actual bed bug in a plastic bottle at 3am in the morning, but the general manager was very accommodating the next day and apologised profusely.

"Mixed bag " Read full review on TripAdvisor 2/24/2012 Vote

2. I booked direct with the hotel and had a great email correspondence with the Reservation Manager about the right room for us.

"Reasonably priced, quality hotel in a good location " Read full review on TripAdvisor 9/8/2009 Vote

3. I have called the general manager who said she'll have someone examine the room.

Read full review 11/9/2011 Vote

4. The day I checked the registry I noticed a note from the general manager noting the hotel's policy.

Read full review 11/2/2011 Vote

5. Sincerely, Jeanne Comaskey General Manager.

Read full review 11/1/2011 Vote

6. I called back and the clerk said she would forward it to a manager (there was no hotel manager available to deal with my call) and I would hear a response within 24 hours.

"Incorrect Credit Card Charges and Refusal to Fix It " Read full review on TripAdvisor 5/31/2011 Vote

7. We were so looking forward to this part of our holiday as the manager had contacted us a couple of times to let us know about a greeter service they are presenting to their guests.

"Just so so so Disapointed! " Read full review on TripAdvisor 3/25/2011 Vote

8. Ms Comaskey, General Manager, reassured our stay at the Hotel Carlton would be enjoyable and well worth the stay.

"Wonderful Stay at The Hotel Carlton " Read full review on TripAdvisor 3/21/2011 Vote

9. When I mentioned this to the manager of the hotel, she seemed annoyed -- my guess is she has heard it many times before.

"Pretty hotel with ok amentities, do not stay here if you need an internet connection " Read full review on TripAdvisor 2/23/2011 Vote

10. I had reserved a special package which they didn't know about, but they didn't hesitate to contact the manager to make sure i got the deal i had reserved.

"Exceeded Expectations! " Read full review on TripAdvisor 3/15/2010 Vote