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Rank
49th
Out of 415

Essex Inn Chicago

Average Price: $225  
 
Hotel Class:
800 South Michigan Avenue
Chicago, 60605 View map  
3-Star Hotel Rank: 18 of 73
Average review rating: 3.38
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (72) , MyTravelGuide (5) , TripAdvisor (421) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 15 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
free (2)   generous (3)   hotel (4)   management (16)   park (2)   pool (2)   price (2)   reservation (2)   return (2)    
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1. I had a minor issue with my reservation, Doug one of the desk managers was great and rectified the situation.
"Very Pleasant Stay " Read full review on TripAdvisor   10/29/2011 Vote      
2. I worked closely with Sales and Catering Manager Brad Owens and found him to have incredibly high standards -- same as mine.
"Fantastic "event" location " Read full review on TripAdvisor   3/2/2012 Vote      
3. I asked to speak to the manager.
"NO customer satisfaction - you can do better!!! " Read full review on TripAdvisor   3/12/2011 Vote      
4. Although, by rule, the hotel is right charging me a nights stay, but I guess what bothers me more is the smug attitude and careless response I got from reservations as well as the hotel manager.
"NO customer satisfaction - you can do better!!! " Read full review on TripAdvisor   3/12/2011 Vote      
5. I have 3 small children and from the time I met the General Manager, Andy, in the lobby of the hotel to the time we checked out, we were treated to service far above the price of the room.
"Going to Chicago? STAY HERE!!! " Read full review on TripAdvisor   11/9/2010 Vote      
6. I have 3 small children and from the time I met the General Manager, Andy, in the lobby of the hotel to the time we checked out, we were treated to service far above the price of the room.
"Going to Chicago? STAY HERE!!! " Read full review on TripAdvisor   11/9/2010 Vote      
7. The manager even yelled at us for closing the door that the waitress had propped open for me because I was a bit warm upon arriving for breakfast with my family after I cooled off and we overheard two elderly patrons complaining of being cold.
"A disappointment, to say the least! " Read full review on TripAdvisor   4/6/2010 Vote      
8. The waitress was rude and retorted to every request with a smirk in her face, and the manager passed judgment on me for ordering a beer for lunch (a guy who looks like a 24-pack a night drinker).
"Underserved stars " Read full review on TripAdvisor   3/23/2010 Vote      
9. The bar manager (I think) was lingering around drinking Jack Daniels, but said nothing.
"Be cautious about what you want... " Read full review on TripAdvisor   11/10/2009 Vote      
10. Iasked for the manager 3 times in vain.
"The worst hotel in my whole life " Read full review on TripAdvisor   10/10/2009 Vote      
   
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