Renaissance Chicago, Chicago, Service

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Rank

52nd

Out of 415

Renaissance Chicago	Average Price: $325 Check Rates

Hotel Class:

1 West Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 24 of 39
Average review rating: 4.38

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (803) , Travelocity (7) , TripAdvisor (386) , YahooTravel (22)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) bar (74) bathroom (94) bed (79) bill (10) breakfast (66) charge (22) check in (51) concierge (55) cost (14) deal (12) decor (10) dinner (22) downtown (71) fee (10) fitness center (13) food (62) front desk (56) gym (9) hot tub (15) hotel (648) housekeeping (17) lake (24) lobby (91) location (260) lunch (11) manager (13) money (14) parking (36) pillow (19) pool (68) price (45) rate (54) recommend (44) restaurant (119) room (580) room service (29) service (132) shower (40) spa (16) staff (156) steam (13) street (49) suite (31) towel (23) tub (9) valet (20) value (18) view (180) walk (117)

Service

Appears in 132 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
clean (8) concierge (8) customer (5) desk (7) excellent (13) food (12) free (5) friendly (11) good (18) great (32) hotel (34) internet (7) lobby (6) location (14) lounge (7) nice (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Better service, more upscale, and hands down the very best club lounge food I've ever had at any hotel.

"The best hotel in the area " Read full review on TripAdvisor 4/10/2012 Vote

2. Great rooms, service and amenities.

"Weekend get aways " Read full review on TripAdvisor 3/27/2012 Vote

3. There was plenty of privacy and fantastic service from the staff.

"Excellent execution and great stay " Read full review on TripAdvisor 3/24/2012 Vote

4. Big check in area and great service - busy bar with a lot of conference delegates.

"Great location and views " Read full review on TripAdvisor 3/2/2012 Vote

5. The food at the reception on Friday night I attend was fabulous, everyone was very nice and the complementary shoe polishing service was impeccable and definitely recommended.

"Very nice " Read full review on TripAdvisor 2/16/2012 Vote

6. hotel has excellent service and typical rooms for this class of hotel.

"Great Location Downtown " Read full review on TripAdvisor 1/28/2012 Vote

7. excellent reception staff and valet service .

"Room with a View " Read full review on TripAdvisor 1/7/2012 Vote

8. concierge / navigator service was friendly but could use a boost.

"Room with a View " Read full review on TripAdvisor 1/7/2012 Vote

9. Rooms are nice with good views of city, hotel is clean, service is good and atmosphere of hotel is nice.

"Highly recommend " Read full review on TripAdvisor 12/19/2011 Vote

10. The familiarity, service, convenience to the Mile and yet some distance from the hulabuloo, makes it so much comfortable.

"Great place, keep coming back " Read full review on TripAdvisor 12/16/2011 Vote