5. Some examples: I requested a additional bath towel which was delivered while I was out but housekeeping took out all hand towels without replacing them--a call was necessary to get a hand towel; room service breakfast arrived without any eating utensils--it took 2 calls to get utensils delivered--the food had cooled by the time room service did what it should have done in the first place; and, I had a restaurant charge on my bills which I never incurred--although the front desk did remove it without question.