Renaissance Chicago, Chicago, Front Desk

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Rank

52nd

Out of 415

Renaissance Chicago	Average Price: $325 Check Rates

Hotel Class:

1 West Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 24 of 39
Average review rating: 4.38

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (803) , Travelocity (7) , TripAdvisor (386) , YahooTravel (22)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (18) bar (74) bathroom (94) bed (79) bill (10) breakfast (66) charge (22) check in (51) concierge (55) cost (14) deal (12) decor (10) dinner (22) downtown (71) fee (10) fitness center (13) food (62) front desk (56) gym (9) hot tub (15) hotel (648) housekeeping (17) lake (24) lobby (91) location (260) lunch (11) manager (13) money (14) parking (36) pillow (19) pool (68) price (45) rate (54) recommend (44) restaurant (119) room (580) room service (29) service (132) shower (40) spa (16) staff (156) steam (13) street (49) suite (31) towel (23) tub (9) valet (20) value (18) view (180) walk (117)

Front desk

Appears in 56 comments.

86% wrote positive comments about front desk

The following words were used in comments with Front desk:
correct (3) deal (3) desk (56) experience (4) friendly (4) great (4) helpful (8) liked (3) management (4) welcoming (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk acted like it was no big deal and I should just accept it.

"Service doesn't match Luxury hotel rates " Read full review on TripAdvisor 4/23/2012 Vote

2. The front desk was actually welcoming.

"Great Location and Friendly Staff! " Read full review on TripAdvisor 3/31/2012 Vote

3. The front desk has always been extremely welcoming and helpful.

"Our favorite place to stay in Chicago " Read full review on TripAdvisor 1/26/2012 Vote

4. Front desk staff and concierge were equally nice.

"GREAT Location and the best staff... " Read full review on TripAdvisor 7/27/2011 Vote

5. When we checked in, we were helped by Nick, the front desk manager.

"Top Quality In the Heart of Chicago " Read full review on TripAdvisor 7/16/2011 Vote

6. The front desk staff was friendly.

"Great Location for Downtown Chicago " Read full review on TripAdvisor 6/27/2011 Vote

7. I called the front desk and security came to quiet them immediately (both times).

"Terrific location and service " Read full review on TripAdvisor 4/10/2011 Vote

8. In December we stayed at the Conrad Hilton and found the front desk to be more than accommodating for our entire stay.

"Attitude is everything. Front desk customer service ruined stay. " Read full review on TripAdvisor 2/7/2011 Vote

9. Ikram at Guest Services and Abraham at the Front desk really stood out and were great.

"Cant go wrong with a Renaissance " Read full review on TripAdvisor 8/23/2010 Vote

10. Front desk clerk was great at check-in and check-out.

"Fantastic " Read full review on TripAdvisor 3/21/2010 Vote