Empire Hotel, New York City, Manager

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Rank

76th

Out of 676

Empire Hotel	Average Price: $401 Check Rates

Hotel Class:

44 West 63rd Street

New York City, 10023 View map

0-Star Hotel Rank: 11 of 249
Average review rating: 3.49

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (96) , Travelocity (3) , TripAdvisor (1016) , YahooTravel (11)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (60) bar (485) bath (60) bathroom (507) bed (313) bill (47) breakfast (159) charge (85) check in (173) check out (41) closet (82) complimentary (29) concierge (88) cost (37) deal (89) deck (68) decor (115) dinner (54) fee (25) food (93) front desk (296) hotel (2376) housekeeping (74) lobby (317) location (765) maid (23) manager (102) mini bar (33) money (93) neighborhood (33) pillow (48) pool (272) price (227) rate (112) recommend (131) restaurant (203) room (2695) room service (62) service (338) sheets (29) shower (456) spa (25) staff (651) street (222) suite (144) towel (139) value (48) view (249) walk (194) wireless (75)

Manager

Appears in 102 comments.

56% wrote positive comments about manager

The following words were used in comments with Manager:
complain (5) deck (5) desk (16) guest (8) helpful (12) hotel (19) management (105) most (4) night (8) problem (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk manager, Helena was especially helpful on 2 recent stays.

"Pleasant stay, great staff! " Read full review on TripAdvisor 4/9/2012 Vote

2. Could not have asked for better or more friendly staff :) Front desk manager was amazing .

"They know customer service! " Read full review on TripAdvisor 4/3/2012 Vote

3. (Not to mention, the sales manager is super attractive!) Honestly, I loved everything about this place and I actually have nothing bad to say about it.

"Best in NYC " Read full review on TripAdvisor 1/31/2012 Vote

4. Spoke with the daytime manager who simply offered to have me stay a night for free the next time I'm in NYC.

"Stay here if you don't want to sleep at night " Read full review on TripAdvisor 12/10/2011 Vote

5. I would like to extend my sincere appreciation to the manager whose name escapes me now, the staff and especially my favorite bartender whom I secured a glass of ice from every evening, he talked with me and handed over my glasses and/or bucket with a smile every single day of my stay; Miriam and Veronica especially for their hospitality, smiles, consideration of my needs and warmth.

"Exceptional Service after a rocky start to my stay! " Read full review on TripAdvisor 7/22/2011 Vote

6. manager in particular, Zuli, went above and beyond to help with a computer and printer problem.

"Zuli treated us like royalty " Read full review on TripAdvisor 7/18/2011 Vote

7. We touched base with the Hotel Manager and I have to say, the response from hotel management was outstanding.

"Great service, Great location, Great choice! " Read full review on TripAdvisor 6/20/2011 Vote

8. We called the facilties manager and he said that there shouldn't be a problem because everything was functioning perfectly at his end.

"Cool decor, great location but tiny bathrooms " Read full review on TripAdvisor 6/15/2011 Vote

9. Mariana, Gabriel and Sean (the manager) were helpful in resolving our difficulties and in helping us with directions.

"The Empire Hotel is southern elegance and friendliness in the heart of the Big Apple. " Read full review on TripAdvisor 2/27/2011 Vote

10. The assistant manager and front desk clerk was helpful in showing us a larger king size bedroom.

"I would choose to go to another hotel the next time I visit " Read full review on TripAdvisor 2/6/2011 Vote