Empire Hotel, New York City, Concierge

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Rank

76th

Out of 676

Empire Hotel	Average Price: $401 Check Rates

Hotel Class:

44 West 63rd Street

New York City, 10023 View map

0-Star Hotel Rank: 11 of 249
Average review rating: 3.49

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (96) , Travelocity (3) , TripAdvisor (1016) , YahooTravel (11)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (60) bar (485) bath (60) bathroom (507) bed (313) bill (47) breakfast (159) charge (85) check in (173) check out (41) closet (82) complimentary (29) concierge (88) cost (37) deal (89) deck (68) decor (115) dinner (54) fee (25) food (93) front desk (296) hotel (2376) housekeeping (74) lobby (317) location (765) maid (23) manager (102) mini bar (33) money (93) neighborhood (33) pillow (48) pool (272) price (227) rate (112) recommend (131) restaurant (203) room (2695) room service (62) service (338) sheets (29) shower (456) spa (25) staff (651) street (222) suite (144) towel (139) value (48) view (249) walk (194) wireless (75)

Concierge

Appears in 88 comments.

87% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (9) good (5) great (17) helpful (32) hotel (9) informative (4) lobby (5) most (5) need (4) new (4) recommend (4) reservation (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Concierge told us we were staying on the 11th floor which sounds like a good thing in NYC for views etc, but unfortunately they failed to mention that the 12th floor was a nightclub that banged on until 4am.

"Not an Empire to be proud of... " Read full review on TripAdvisor 4/16/2012 Vote

2. The staff was nice enough & the concierge was outstanding.

"This place can't be fo real! " Read full review on TripAdvisor 4/14/2012 Vote

3. The concierges deserves to be mentioned the very first amongst the good st/ua/ff.

"A great hotel that misses the bulls-eye by a hair " Read full review on TripAdvisor 4/12/2012 Vote

4. Also, Zuli and the concierge, Chris were great too.

"Pleasant stay, great staff! " Read full review on TripAdvisor 4/9/2012 Vote

5. The pros: great service (we originially had an interior room next to the elevator, but after asking, we were upgraded to an exterior room more isolated), great decor, upstairs bar (warning, very expensive!), great concierge service, lobby is beautiful, great locationCons: shower with no door, pay $12 for Internet in the room (free in the lobby), small roomThis was my first time staying at a four Star hotel.

"Great service, great location, but why do I have to pay for everything?? " Read full review on TripAdvisor 3/11/2012 Vote

6. The front desk staff, bell men, door men and concierge were awesome.

"Great Hotel! " Read full review on TripAdvisor 3/7/2012 Vote

7. Staff were all pleasant but the CONCIERGE were outstanding and are a credit to this hotel.

"Concierge are credit to hotel " Read full review on TripAdvisor 2/10/2012 Vote

8. the concierge is helpfulness personified.

"Well worth a visit " Read full review on TripAdvisor 1/31/2012 Vote

9. It was our last night and we decided to ask Chris at the concierge desk for some help planning our evening.

"service was awesome " Read full review on TripAdvisor 1/22/2012 Vote

10. We asked Concierge to help us with our in room safe as we locked ourselves out of it.

"Excellent experience! " Read full review on TripAdvisor 12/30/2011 Vote