Empire Hotel, New York City, Front Desk

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Rank

76th

Out of 676

Empire Hotel	Average Price: $401 Check Rates

Hotel Class:

44 West 63rd Street

New York City, 10023 View map

0-Star Hotel Rank: 11 of 249
Average review rating: 3.49

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (96) , Travelocity (3) , TripAdvisor (1016) , YahooTravel (11)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (60) bar (485) bath (60) bathroom (507) bed (313) bill (47) breakfast (159) charge (85) check in (173) check out (41) closet (82) complimentary (29) concierge (88) cost (37) deal (89) deck (68) decor (115) dinner (54) fee (25) food (93) front desk (296) hotel (2376) housekeeping (74) lobby (317) location (765) maid (23) manager (102) mini bar (33) money (93) neighborhood (33) pillow (48) pool (272) price (227) rate (112) recommend (131) restaurant (203) room (2695) room service (62) service (338) sheets (29) shower (456) spa (25) staff (651) street (222) suite (144) towel (139) value (48) view (249) walk (194) wireless (75)

Front desk

Appears in 296 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (34) great (11) helpful (54) hotel (37) housekeeping (12) management (18) nice (23) night (10) problem (12) rude (14) service (22) staff (68)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. To say thank you I gave the staff on the front desk some Tim tams and they gave us free Internet access for our whole stay which was awesome and unexpected.

"Fantastic, would stay here again " Read full review on TripAdvisor 5/20/2012 Vote

2. Front desk staff was friendly and attentive.

"The Only Place to Stay for Lincoln Center " Read full review on TripAdvisor 5/15/2012 Vote

3. Everyone at the front desk are top notch and very friendly and helpful.

"Where are the Towels? " Read full review on TripAdvisor 5/4/2012 Vote

4. This hotel has two positives: first, the staff at the front desk was friendly and helpful.

"Great location...but " Read full review on TripAdvisor 4/24/2012 Vote

5. Duration: 8 nights (first night in 108, front desk moved us to a better floor because we were on honeymoon, the rest in 1008).

"Honeymoon in April " Read full review on TripAdvisor 4/12/2012 Vote

6. We came back and our room still wasn't ready but the front desk guy, Romeo, went out of his way to be helpful.

"Great start to a NY girls' adventure " Read full review on TripAdvisor 4/10/2012 Vote

7. The front desk manager, Helena was especially helpful on 2 recent stays.

"Pleasant stay, great staff! " Read full review on TripAdvisor 4/9/2012 Vote

8. Could not have asked for better or more friendly staff :) Front desk manager was amazing .

"They know customer service! " Read full review on TripAdvisor 4/3/2012 Vote

9. Chris at the front desk gave us excellent information during our visit and when I had originally called for reservations.

"Lincoln Center NY Trip " Read full review on TripAdvisor 3/27/2012 Vote

10. Thankfully i was awake and called the front desk to clean the mess.

"Was only worth it because of the location and the great deal i got " Read full review on TripAdvisor 3/17/2012 Vote