Embassy Suites Hotel New York City, New York City, Service

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OpinionWell
Rank

37th

Out of 676

Embassy Suites Hotel New York City	Average Price: $386 Check Rates

Hotel Class:

102 North End Avenue

New York City, 10281 View map

4-Star Hotel Rank: 17 of 106
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (41) , MyTravelGuide (303) , Travelocity (32) , TripAdvisor (894) , YahooTravel (44)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (40) bar (82) bargain (12) bath (15) bathroom (78) bed (134) bill (36) breakfast (630) charge (47) check in (120) check out (22) complimentary (80) concierge (57) cost (35) deal (35) decor (23) dinner (23) downtown (66) food (157) front desk (96) gym (36) hotel (1322) housekeeping (27) lobby (61) location (383) manager (83) mini bar (16) minibar (18) mini-bar (18) money (49) neighborhood (26) parking (30) pillow (28) price (101) rate (76) recommend (103) restaurant (137) room (1064) room service (26) service (224) shower (67) staff (399) street (142) suite (503) towel (29) value (68) view (232) walk (278) waterfront (13) wireless (12)

Service

Appears in 224 comments.

92% wrote positive comments about service

The following words were used in comments with Service:
clean (10) customer (21) desk (14) excellent (24) free (9) friendly (15) good (26) great (44) helpful (15) hotel (46) location (16) management (12) nice (11) outstanding (11) rating (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The only downside is the customer service and trying to correct all the kinks for this new hotel.

"New Hotel, Give it some time " Read full review on TripAdvisor 5/18/2012 Vote

2. ]Everything is perfect except for service.

"Most comfortable stay and peaceful sleep! " Read full review on TripAdvisor 5/14/2012 Vote

3. The cleaning service was superb.

"Nicest Hotel I've Ever Stayed At " Read full review on TripAdvisor 5/14/2012 Vote

4. Finally I agree with an earlier post, that there is no turn down or refresh service, which is common at least with high end rooms.

"Great- but a few things were disappointing " Read full review on TripAdvisor 5/10/2012 Vote

5. The service in the bar was prompt and we were happy with that experience.

"Ultra modern hotel with spacious rooms in lower Manhattan " Read full review on TripAdvisor 5/2/2012 Vote

6. High quality hotel with great service and first class accomodations.

"Upscale, quiet, and clean hotel in lower Manhatten " Read full review on TripAdvisor 4/26/2012 Vote

7. altho i have not dined there i did have a drink in the bar, the service was great and the atmosphere better.

"New Conrad 105 North End Ave " Read full review on TripAdvisor 4/26/2012 Vote

8. The hotel is very memorable mainly due to the top notch service and friendly staff.

"Expect a great experience at the Conrad! " Read full review on TripAdvisor 4/24/2012 Vote

9. The conrad hotel offers great service at a great price.

"Expect a great experience at the Conrad! " Read full review on TripAdvisor 4/24/2012 Vote

10. Location:Service: The staff was great.

"Conrad Wins Again! " Read full review on TripAdvisor 4/22/2012 Vote