Embassy Suites Hotel New York City, New York City, Front Desk

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OpinionWell
Rank

37th

Out of 676

Embassy Suites Hotel New York City	Average Price: $386 Check Rates

Hotel Class:

102 North End Avenue

New York City, 10281 View map

4-Star Hotel Rank: 17 of 106
Average review rating: 4.43

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (41) , MyTravelGuide (303) , Travelocity (32) , TripAdvisor (894) , YahooTravel (44)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (40) bar (82) bargain (12) bath (15) bathroom (78) bed (134) bill (36) breakfast (630) charge (47) check in (120) check out (22) complimentary (80) concierge (57) cost (35) deal (35) decor (23) dinner (23) downtown (66) food (157) front desk (96) gym (36) hotel (1322) housekeeping (27) lobby (61) location (383) manager (83) mini bar (16) minibar (18) mini-bar (18) money (49) neighborhood (26) parking (30) pillow (28) price (101) rate (76) recommend (103) restaurant (137) room (1064) room service (26) service (224) shower (67) staff (399) street (142) suite (503) towel (29) value (68) view (232) walk (278) waterfront (13) wireless (12)

Front desk

Appears in 96 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
free (6) friendly (16) good (4) great (5) helpful (16) hotel (11) local (4) management (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I found all the front desk staff very friendly and accommodating.

"Beautiful place in a great spot. " Read full review on TripAdvisor 5/9/2012 Vote

2. The hotel is gorgeous - the surfaces, the details, the artwork, the overwhelmingly friendly, well-trained staff - from the doorman, the maintenance personel, to the front desk staff, all were exceedingly welcoming, warm and friendly.

"Well-deserved 5 star rating " Read full review on TripAdvisor 4/2/2012 Vote

3. Keni was super helpful at the front desk - and friendly with our kids.

"Ali, Mamum & Keni are the best! " Read full review on TripAdvisor 10/31/2010 Vote

4. We were treated nicely from door service, front desk, and house keeping.

"Very nice stay!! " Read full review on TripAdvisor 10/26/2010 Vote

5. We were greeted with smiles and Lorianne was an absolute standout in helping us at the front desk.

"Great value and service " Read full review on TripAdvisor 10/18/2010 Vote

6. To list all the people who together who made our stay so enjoyable, the chefs, chambermaids, front desk , houskeeping etc, would take forever.

"Still a top hotel in every way. " Read full review on TripAdvisor 9/12/2010 Vote

7. To list all the people who together who made our stay so enjoyable, the chefs, chambermaids, front desk , houskeeping etc, would take forever.

"Still a top hotel in every way. " Read full review on TripAdvisor 9/12/2010 Vote

8. Keni, the front desk person made my trip worry free.

"Excellent service and accommodations! " Read full review on TripAdvisor 9/4/2010 Vote

9. Keni, the front desk person made my trip worry free.

"Excellent service and accommodations! " Read full review on TripAdvisor 9/4/2010 Vote

10. The quick access to the Hudson River waterfront, the cook to order breakfast, the staff - Ali and Zaman who were very friendly and helpful at breakfast and Edward and Kim at the front desk helped me in an emergency.

"Wonderful quiet spot in NYC, Great Staff - " Read full review on TripAdvisor 8/23/2010 Vote