InterContinental Stephen F Austin, Austin, Service

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Rank

9th

Out of 287

InterContinental Stephen F Austin	Average Daily Rate: NA Check Rates

Hotel Class:

701 CONGRESS AVENUE

Austin, 78701 View map

4-Star Hotel Rank: 5 of 23
Average review rating: 3.83

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (10) balcony (14) bar (92) bath (7) bathroom (53) bed (92) bill (13) breakfast (63) charge (27) check in (31) check out (19) complimentary (12) concierge (26) cost (22) deal (20) decor (10) dinner (12) downtown (84) fee (20) food (40) front desk (64) gym (11) hotel (470) housekeeping (11) lobby (33) location (141) manager (22) mini-bar (8) money (13) parking (68) pillow (18) pool (30) price (55) rate (42) recommend (27) refund (9) restaurant (62) room (473) room service (19) service (103) shower (26) staff (145) street (92) suite (41) towel (7) valet (51) valet parking (28) view (40) walk (46) wireless (14)

Service

Appears in 103 comments.

92% wrote positive comments about service

The following words were used in comments with Service:
clean (5) customer (16) desk (7) excellent (14) expectation (5) food (6) friendly (9) good (16) great (27) hotel (32) location (10) nice (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We booked the Intercontinental expecting great things, but beside the service and the location, this hotel was not worth the price we paid.

"Not impressed with our stay " Read full review on TripAdvisor 5/14/2012 Vote

2. Service excluding housekeeping was good.

"Dated in a great location " Read full review on TripAdvisor 5/11/2012 Vote

3. The waitstaff/barstaff in the first floor restaurant and the second floor bar are so friendly, helpful, nice and gracious -- they deserve kudos for the terrific service.

"Nice hotel, good location, but not outstanding " Read full review on TripAdvisor 4/29/2012 Vote

4. Service and hospitality excellent.

"Nice place to stay, need to update carpets " Read full review on TripAdvisor 4/5/2012 Vote

5. It was a centrally located, nice hotel with good service and kind of small rooms.

"Nice Lobby. Small room. Free coffee. " Read full review on TripAdvisor 4/2/2012 Vote

6. She went above and beyond with her customer service and willingness to help me.

"Elicia - Conceirge/Front Desk " Read full review on TripAdvisor 3/25/2012 Vote

7. Though the entire staff is great, Guest Services Supervisor, Elicia Maroda, consistently goes above and beyond to ensure that each visit is as comfortable as possible.

"Great service! " Read full review on TripAdvisor 3/22/2012 Vote

8. I have stayed at the hotel once or twice per month for the last two years and the service has been excellent.

"Great service! " Read full review on TripAdvisor 3/22/2012 Vote

9. The service is very friendly, helpful and professional.

"Classy hotel, great location, friendly service " Read full review on TripAdvisor 3/12/2012 Vote

10. From the moment you arrive, the people resonate a professionalism and warmth that is typical of Texans in general, but of a company that care about customer service.

"Definitely Worth It " Read full review on TripAdvisor 3/7/2012 Vote