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Rank
9th
Out of 287

InterContinental Stephen F Austin

Average Daily Rate: NA  
 
Hotel Class:
701 CONGRESS AVENUE
Austin, 78701 View map  
4-Star Hotel Rank: 5 of 23
Average review rating: 3.83
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 64 comments. 
70% wrote positive comments about front desk
The following words were used in comments with Front desk:
courteous (3)   desk (64)   excellent (3)   friendly (8)   helpful (10)   hotel (7)   nice (4)   professional (3)   recommend (3)   reservation (3)    
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1. Front desk and room staff were professional, helpful and attentive.
"Dated in a great location " Read full review on TripAdvisor   5/11/2012 Vote      
2. The front desk and concierge are less friendly and not terribly helpful.
"Nice hotel, good location, but not outstanding " Read full review on TripAdvisor   4/29/2012 Vote      
3. Front desk and valet staff are wonderful.
"Great location but.... " Read full review on TripAdvisor   4/4/2012 Vote      
4. I would recommend the InterContinental to anyone looking for an upscale venue and with service like wegot with the Front Desk, club lounge, and bar we will definitely be back,Thank you Ferhat and all of the other workers for a great night.
"''Upscale Service'' " Read full review on TripAdvisor   3/29/2012 Vote      
5. Ferhat, who works at the front desk was very helpful, courteous, kind, and always takes the extra step to ensure a wonderful stay.
"Great all around! " Read full review on TripAdvisor   3/28/2012 Vote      
6. Maria, at the front desk, helped me arrange the printing of a very lengthy document (160 pages) which she clearly was not required to do.
"5-Star Customer Service " Read full review on TripAdvisor   2/22/2012 Vote      
7. The front desk staff was exceptionally kind and helpful in securing us a room (and then a second room while my brother was still on the phone with a friend having issues at the other hotel).
"Great location, exceptional service " Read full review on TripAdvisor   12/16/2011 Vote      
8. I found the front desk to be very helpful with my numerous requests for directions and recommendations (it was my first time in Austin, TX).
"Great hotel with a few, small drawbacks " Read full review on TripAdvisor   12/2/2011 Vote      
9. There was a space for free coffee by the front desk, but it was empty the three mornings I passed by.
"Less Than Intercontinental Standards " Read full review on TripAdvisor   11/29/2011 Vote      
10. The valet, front desk and service staff were great.
"Nice 4 nights " Read full review on TripAdvisor   10/13/2011 Vote      
   
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