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InterContinental Stephen F Austin
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OpinionWell
Rank
9th
Out of 287
InterContinental Stephen F Austin
Average Daily Rate: NA
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Hotel Class:
701 CONGRESS AVENUE
Austin, 78701
View map
4-Star Hotel Rank:
5 of 23
Average review rating:
3.83
OpinionWell Value Index:
NA
Traveler reviews analyzed:
Expedia
(
20
)
,
MyTravelGuide
(
457
)
,
Travelocity
(
7
)
,
TripAdvisor
(
266
)
,
YahooTravel
(
21
)
SAFE TO BOOK ?
(1/5 issues found)
Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:
Construction:
No recent comments about construction were found.
Noise:
Recent comments
complained about noise.
Room Smell:
No recent comments about room smell were found.
Parking Fees:
No recent comments about parking fees were found.
Bed Bugs:
No recent comments about bed bugs were found.
Search reviews for other problems
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
All
Positive
Negative
Keyword Search
amenity
(10)
balcony
(14)
bar
(92)
bath
(7)
bathroom
(53)
bed
(92)
bill
(13)
breakfast
(63)
charge
(27)
check in
(31)
check out
(19)
complimentary
(12)
concierge
(26)
cost
(22)
deal
(20)
decor
(10)
dinner
(12)
downtown
(84)
fee
(20)
food
(40)
front desk
(64)
gym
(11)
hotel
(470)
housekeeping
(11)
lobby
(33)
location
(141)
manager
(22)
mini-bar
(8)
money
(13)
parking
(68)
pillow
(18)
pool
(30)
price
(55)
rate
(42)
recommend
(27)
refund
(9)
restaurant
(62)
room
(473)
room service
(19)
service
(103)
shower
(26)
staff
(145)
street
(92)
suite
(41)
towel
(7)
valet
(51)
valet parking
(28)
view
(40)
walk
(46)
wireless
(14)
See more
Refund
Appears in 9 comments.
The following words were used in comments with
Refund:
Users can vote for helpful comments, which are saved in the
Most helpful
section.
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Date
Votes
Negative first
Positive first
1.
Finally, when I got in touch with the manager, I was told I had to write an email detailing my problem (even though I had told probably a half-dozen employees at this point what happened), and they would get me a
refund
.
"Not flexible and generally nonresponsive and rude "
Read full review
on
TripAdvisor
6/24/2010
Vote
2.
So the final resolution was that they did
refund
our whole price while we were on our honeymoon (though the weekend manager and concierge said they wouldn't, they must have told the regular manager how upset I was or something)So a few lessons learned here:1) if someone says they are going to hook you up with something nice, MAKE SURE they make note of it and get names.
"on my wedding night, I experienced the worst customer service experience ever. "
Read full review
on
TripAdvisor
5/13/2009
Vote
3.
So to add insult to injury, the weekend hotel manager and the concierge for the weekend offer to
refund
HALF our money.
"on my wedding night, I experienced the worst customer service experience ever. "
Read full review
on
TripAdvisor
5/13/2009
Vote
4.
I explained that the reservationist did not tell me the rate was non-
refund
able.
"Beware of making your reservation... "
Read full review
on
TripAdvisor
9/11/2007
Vote
5.
I would have to wait up to 7 days to have any decision regarding a
refund
.
"Beware of making your reservation... "
Read full review
on
TripAdvisor
9/11/2007
Vote
6.
Client services told me that they would have to listen to the tape of the call to determine if they would
refund
my money .
"Beware of making your reservation... "
Read full review
on
TripAdvisor
9/11/2007
Vote
7.
I needed to cancel my reservation and was told it was non-
refund
able.
"Beware of making your reservation... "
Read full review
on
TripAdvisor
9/11/2007
Vote
8.
I booked a room for three nights being aware not to make any non-
refund
able reservations.
"Beware of making your reservation... "
Read full review
on
TripAdvisor
9/11/2007
Vote
9.
50%
refund
on breakfast.
"Intercontinental Let down - Note to Denny`s build hotel in Dwtwn Austin "
Read full review
on
TripAdvisor
8/5/2007
Vote
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