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Rank
9th
Out of 287

InterContinental Stephen F Austin

Average Daily Rate: NA  
 
Hotel Class:
701 CONGRESS AVENUE
Austin, 78701 View map  
4-Star Hotel Rank: 5 of 23
Average review rating: 3.83
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Refund
Appears in 9 comments. 
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1. Finally, when I got in touch with the manager, I was told I had to write an email detailing my problem (even though I had told probably a half-dozen employees at this point what happened), and they would get me a refund.
"Not flexible and generally nonresponsive and rude " Read full review on TripAdvisor   6/24/2010 Vote      
2. So the final resolution was that they did refund our whole price while we were on our honeymoon (though the weekend manager and concierge said they wouldn't, they must have told the regular manager how upset I was or something)So a few lessons learned here:1) if someone says they are going to hook you up with something nice, MAKE SURE they make note of it and get names.
"on my wedding night, I experienced the worst customer service experience ever. " Read full review on TripAdvisor   5/13/2009 Vote      
3. So to add insult to injury, the weekend hotel manager and the concierge for the weekend offer to refund HALF our money.
"on my wedding night, I experienced the worst customer service experience ever. " Read full review on TripAdvisor   5/13/2009 Vote      
4. I would have to wait up to 7 days to have any decision regarding a refund.
"Beware of making your reservation... " Read full review on TripAdvisor   9/11/2007 Vote      
5. I explained that the reservationist did not tell me the rate was non-refundable.
"Beware of making your reservation... " Read full review on TripAdvisor   9/11/2007 Vote      
6. I needed to cancel my reservation and was told it was non-refundable.
"Beware of making your reservation... " Read full review on TripAdvisor   9/11/2007 Vote      
7. I booked a room for three nights being aware not to make any non-refundable reservations.
"Beware of making your reservation... " Read full review on TripAdvisor   9/11/2007 Vote      
8. Client services told me that they would have to listen to the tape of the call to determine if they would refund my money .
"Beware of making your reservation... " Read full review on TripAdvisor   9/11/2007 Vote      
9. 50% refund on breakfast.
"Intercontinental Let down - Note to Denny`s build hotel in Dwtwn Austin " Read full review on TripAdvisor   8/5/2007 Vote      
   
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