InterContinental Stephen F Austin, Austin, Concierge

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Rank

9th

Out of 287

InterContinental Stephen F Austin	Average Daily Rate: NA Check Rates

Hotel Class:

701 CONGRESS AVENUE

Austin, 78701 View map

4-Star Hotel Rank: 5 of 23
Average review rating: 3.83

OpinionWell Value Index: NA

Traveler reviews analyzed: YahooTravel (21) , MyTravelGuide (457) , Travelocity (7) , Expedia (20) , TripAdvisor (266)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (10) balcony (14) bar (92) bath (7) bathroom (53) bed (92) bill (13) breakfast (63) charge (27) check in (31) check out (19) complimentary (12) concierge (26) cost (22) deal (20) decor (10) dinner (12) downtown (84) fee (20) food (40) front desk (64) gym (11) hotel (470) housekeeping (11) lobby (33) location (141) manager (22) mini-bar (8) money (13) parking (68) pillow (18) pool (30) price (55) rate (42) recommend (27) refund (9) restaurant (62) room (473) room service (19) service (103) shower (26) staff (145) street (92) suite (41) towel (7) valet (51) valet parking (28) view (40) walk (46) wireless (14)

Concierge

Appears in 26 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
cares (2) desk (9) distance (2) excellent (3) extremely (2) floor (2) friendly (4) great (3) helpful (6) hotel (5) management (3) professional (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Any good hotel knows the concierge must be excellent - She was.

"Excellent Hotel " Read full review on TripAdvisor 5/18/2012 Vote

2. I cannot begin to cover how wonderful the experience was on so many levels - from Liz Young who took care of the room arrangements - to Elicia Maroda who as concierge was wonderfully helpful not just to me , but to many of our guests who traveled far distances to come to Austin - many for the first time.

"Excellent Hotel " Read full review on TripAdvisor 5/18/2012 Vote

3. The front desk and concierge are less friendly and not terribly helpful.

"Nice hotel, good location, but not outstanding " Read full review on TripAdvisor 4/29/2012 Vote

4. From the valet parking to the front desk and the concierge, the staff was exceptional.

"A wonderful hotel with a great staff! " Read full review on TripAdvisor 4/2/2012 Vote

5. Great customer service especially from the Concierge desk with their excellent recommendations.

"Excellent stay " Read full review on TripAdvisor 2/8/2012 Vote

6. Easy check-in, centrally located and walking distance to most Austin, large rooms, tired carpet but clean, wifi not free, very comfortable beds, curtains which block all light when needed, thick walls (can't hear neighbors), individually adjustable HVAC, great/helpful concierge.

"Fairly standard mid-to-upper level hotel....great lap-pool! " Read full review on TripAdvisor 10/21/2011 Vote

7. For its ideal location, great bar, & friendly staff (all eager to help you -- from the concierge to the waiter to the bellhop) you will love this hotel.

"The place you'll want to stay in Austin. " Read full review on TripAdvisor 9/14/2010 Vote

8. The concierge called us after a few minutes to welcome him self, Alex I think it was, he offered to arrange restaurant and other details for our stay.

"Best luxury hotel we have resided in! " Read full review on TripAdvisor 11/27/2008 Vote

9. The front desk staff and concierge were also very friendly.

"Great Stay at the Stephen F. " Read full review on TripAdvisor 6/1/2008 Vote

10. We planned our days in the city through the knowledge and professionalism of Alex @ the concierge desk.

"A wonderful stay!!! " Read full review on TripAdvisor 7/15/2007 Vote