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Rank
9th
Out of 287

InterContinental Stephen F Austin

Average Daily Rate: NA  
 
Hotel Class:
701 CONGRESS AVENUE
Austin, 78701 View map  
4-Star Hotel Rank: 5 of 23
Average review rating: 3.83
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 22 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
bad (2)   bar (2)   breakfast (2)   complaints (3)   concierge (2)   desk (2)   employee (2)   experience (4)   free (3)   generous (2)   lobby (2)   management (24)   need (2)   night (8)   offers (8)   refund (3)    
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1. Austin and the experience with Liz Young the sales manager has been fantastic.
"Best All Around Hotel in Austin " Read full review on TripAdvisor   4/23/2012 Vote      
2. From our first conversation with Bea, the bar manager, all the way to Fort who hung my banner 5 different times with absolutely no complaint our experience was astounding.
"Our marvelous event at Stephen F's Bar and Terrace " Read full review on TripAdvisor   2/14/2011 Vote      
3. From our first conversation with Bea, the bar manager, all the way to Fort who hung my banner 5 different times with absolutely no complaint our experience was astounding.
"Our marvelous event at Stephen F's Bar and Terrace " Read full review on TripAdvisor   2/14/2011 Vote      
4. However I was 'shooed' away to wait with the wave of a hand by the night manager, who then asked me for my ID to let me back in my room - I WAS IN A ROBE.
"There's too many good places to stay, so don't waste your time here. " Read full review on TripAdvisor   4/18/2012 Vote      
5. At check out the assistant manager reiterated his embarrassment but essentially left the situation as 'my bad'.
"Like a truck stop motel.... " Read full review on TripAdvisor   1/2/2012 Vote      
6. In the lobby the night manager and the security guard confirmed the findings.
"Like a truck stop motel.... " Read full review on TripAdvisor   1/2/2012 Vote      
7. I call to speak to a manager and all of a sudden there's no manager to solve the issue.
"Worst 4 star ever!!!!!! " Read full review on TripAdvisor   12/8/2011 Vote      
8. The general manager for that night was a gentleman named Mathaius (sp) and he checked on us all night offering anything we would need at any point.
"Our marvelous event at Stephen F's Bar and Terrace " Read full review on TripAdvisor   2/14/2011 Vote      
9. The general manager for that night was a gentleman named Mathaius (sp) and he checked on us all night offering anything we would need at any point.
"Our marvelous event at Stephen F's Bar and Terrace " Read full review on TripAdvisor   2/14/2011 Vote      
10. ReallySpoke to the Manager in the lobby, don't recall her name.
"Rude, Rude oh did I say the staff is rude. " Read full review on TripAdvisor   9/21/2010 Vote      
   
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