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36th
Out of 197

Onyx Hotel - a Kimpton Hotel

Average Price: $299  
 
Hotel Class:
155 Portland Street
Boston, 02114 View map  
4-Star Hotel Rank: 23 of 38
Average review rating: 4.07
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (45) , MyTravelGuide (128) , Travelocity (12) , TripAdvisor (445) , YahooTravel (14)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Closet
Appears in 21 comments. 
55% wrote positive comments about closet
The following words were used in comments with Closet:
complimentary (2)   decorate (2)   expense (2)   floor (4)   nice (4)   night (3)   problem (2)    
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1. They not only handled the expensive items safely and arranged them carefully in the closet for my wife's surprise, they also placed a complimentary bottle of champagne on ice in our room, a platter of chocolate covered strawberries, and decorated the floor and bed of the room with red and white rose petals.
"The best customer service I've ever received at a hotel. " Read full review on TripAdvisor   9/21/2010 Vote      
2. This presented a problem for me since I wanted her gifts in the closet when she got to the room, but now she would be arriving at the hotel with me instead of after I had already been there.
"The best customer service I've ever received at a hotel. " Read full review on TripAdvisor   9/21/2010 Vote      
3. They not only handled the expensive items safely and arranged them carefully in the closet for my wife's surprise, they also placed a complimentary bottle of champagne on ice in our room, a platter of chocolate covered strawberries, and decorated the floor and bed of the room with red and white rose petals.
"The best customer service I've ever received at a hotel. " Read full review on TripAdvisor   9/21/2010 Vote      
4. This presented a problem for me since I wanted her gifts in the closet when she got to the room, but now she would be arriving at the hotel with me instead of after I had already been there.
"The best customer service I've ever received at a hotel. " Read full review on TripAdvisor   9/21/2010 Vote      
5. We stayed in a room by the electrical closet and heard some noises.
"Overall good, but watch out for the rooms by the " Read full review on Travelocity   5/1/2008 Vote      
6. The closet was weird enough to bear mentioning.
"Nice hotel, great location " Read full review on TripAdvisor   12/30/2007 Vote      
7. A little on the small side, and no dresser for your clothes, though there was a closet.
"TDGarden Event Trip " Read full review on TripAdvisor   3/25/2012 Vote      
8. The only other downside was our room was directly across from the janitor's closet, so when they were cleaning in the middle of the night, because the doors are so heavy we could hear them opening and closing the door.
"As promised we went back " Read full review on TripAdvisor   3/6/2012 Vote      
9. They offered to take the dress, shoes, and purse from me days before our check in, store them for me, and arrange them in the closet of our room as I requested before we checked in.
"The best customer service I've ever received at a hotel. " Read full review on TripAdvisor   9/21/2010 Vote      
10. She works in Boston so I planned on checking in to the room and placing the dress and shoes I bought for her to wear out that night into the closet of the room, then going to pick her up and bring her back to the room to find her surprise there.
"The best customer service I've ever received at a hotel. " Read full review on TripAdvisor   9/21/2010 Vote      
   
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