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36th
Out of 197

Onyx Hotel - a Kimpton Hotel

Average Price: $299  
 
Hotel Class:
155 Portland Street
Boston, 02114 View map  
4-Star Hotel Rank: 23 of 38
Average review rating: 4.07
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (45) , MyTravelGuide (128) , Travelocity (12) , TripAdvisor (445) , YahooTravel (14)
SAFE TO BOOK ? (0/5 issues found)
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Bill
Appears in 12 comments. 
25% wrote positive comments about bill
The following words were used in comments with Bill:
weird (2)    
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1. An incorrect room service bill was corrected immediately, and boarding passes printed with a smile.
"Great base to explore the North End! " Read full review on TripAdvisor   10/12/2010 Vote      
2. (And they charged the extra to my credit card) I took the bill to the desk and they insisted I was not overcharged.
"You don`t really get a choice " Read full review on TripAdvisor   4/21/2008 Vote      
3. My girlfriend ordered a martini so there was a small bill.
"Comfortable Beds & Service was spectacular EXCEPT valet & breakfast " Read full review on TripAdvisor   1/24/2011 Vote      
4. My girlfriend ordered a martini so there was a small bill.
"Comfortable Beds & Service was spectacular EXCEPT valet & breakfast " Read full review on TripAdvisor   1/24/2011 Vote      
5. Without any warning or communication from the hotel staf, my credit card was billed for a 'deep-cleaning': charge for 'smoking' in a room at the Onyx, and the staff insinuated that we were liars when we said that neither one of us smoked.
"Another victim of the Onyx and their "deep-cleaning" scam! " Read full review on TripAdvisor   12/15/2009 Vote      
6. I assumed that either our parking fees would be deducted from our bill or at the very least to be compensated with a bottle of wine, which they seem to give away so liberally.
"Good experience, valet service needs work. " Read full review on TripAdvisor   3/23/2009 Vote      
7. Yes, we received a bill upon check out with the fee for using the valet parking, but another $300 forsecurity.
"Great Hotel, But Beware " Read full review on TripAdvisor   7/15/2007 Vote      
8. The next morning the charges - even though I did not sign any room service bill - were on my checkout statement.
"Staff very friendly but need more training " Read full review on TripAdvisor   6/18/2007 Vote      
9. When my meal came, the server handed me the bill with the charges.
"Staff very friendly but need more training " Read full review on TripAdvisor   6/18/2007 Vote      
10. I stayed for two nights and it seemed everytime I was in the lobby or at the (small) front desk one of the three people crammed behind the desk was solving a billing complaint--making me worry and also causing long delays at the desk.
"Comfy, but customer service needs some help " Read full review on TripAdvisor   8/4/2011 Vote      
   
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