Onyx Hotel - a Kimpton Hotel, Boston, Service

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OpinionWell
Rank

36th

Out of 197

Onyx Hotel - a Kimpton Hotel	Average Price: $299 Check Rates

Hotel Class:

155 Portland Street

Boston, 02114 View map

4-Star Hotel Rank: 23 of 38
Average review rating: 4.07

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (45) , MyTravelGuide (128) , Travelocity (12) , TripAdvisor (445) , YahooTravel (14)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (26) bar (93) bathroom (80) bed (96) bill (12) breakfast (77) charge (21) check in (43) check out (16) checkout (9) closet (21) complimentary (41) concierge (11) cost (14) deal (15) decor (40) dinner (43) discount (8) downtown (34) fee (14) food (51) front desk (84) hotel (807) housekeeping (10) lobby (62) location (259) mini bar (10) money (13) neighborhood (19) parking (55) pillow (17) price (62) rate (44) recommend (57) restaurant (94) room (665) room service (29) service (125) shower (38) staff (368) street (109) suite (14) towel (15) valet (51) valet parking (21) value (13) view (25) walk (150) waterfront (9) wireless (19)

Service

Appears in 125 comments.

87% wrote positive comments about service

The following words were used in comments with Service:
amazed (8) bar (7) clean (11) customer (18) desk (12) dog (8) excellent (10) friendly (20) good (14) great (18) helpful (8) hotel (34) location (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff was friendly and very helpful, providing excellent customer service.

"Boutique Dog Friendly Hotel " Read full review on TripAdvisor 5/7/2012 Vote

2. Most of the service was very good, especially the front desk, they were helpful and expedient.

"Very Close to TD Gardens " Read full review on TripAdvisor 4/2/2012 Vote

3. The coffee and wait service was AWESOME.

"As promised we went back " Read full review on TripAdvisor 3/6/2012 Vote

4. The service is amazing.

"As promised we went back " Read full review on TripAdvisor 3/6/2012 Vote

5. Now we look forward to the surprises and excellent service the staff provides.

"Want to feel special, this is the place. " Read full review on TripAdvisor 2/23/2012 Vote

6. Their service is impeccable.

"Excellent service and location " Read full review on TripAdvisor 2/21/2012 Vote

7. The service at this hotel was amazing.

"Best Hotel I've ever stayed in !!!! " Read full review on TripAdvisor 2/7/2012 Vote

8. Keeping with Kimpton charm, this hotel offers very friendly, VIP service to all their customers.

"Small, but loaded with personality! " Read full review on TripAdvisor 1/21/2012 Vote

9. The service in this hotel is excellent; every member of staff we came in contact with went out of their way to be of assistance to us.

"Great Service - well worth a visit " Read full review on TripAdvisor 1/19/2012 Vote

10. Best of all was the outstanding service there, from check in to check out staff was friendly, courteous and helpful.

"Nice rooms, chic lobby, outstanding service " Read full review on TripAdvisor 1/19/2012 Vote