Westin Houston, Houston, Front Desk

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Rank

3rd

Out of 718

Westin Houston	Average Price: $225 Check Rates

Hotel Class:

5060 West Alabama Street

Houston, 77056 View map

4-Star Hotel Rank: 2 of 30
Average review rating: 3.31

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (19) bar (38) bathroom (67) bathtub (10) bed (68) bill (14) breakfast (32) charge (29) check in (41) check out (10) concierge (14) cost (13) deal (15) decor (12) dinner (22) discount (12) downtown (15) fee (12) food (49) front desk (79) gym (25) hotel (708) housekeeping (15) lobby (67) location (206) manager (23) money (22) parking (116) pillow (9) pool (32) price (45) rate (36) recommend (33) restaurant (84) room (635) room service (41) service (131) shower (46) staff (158) street (19) suite (20) to park (17) towel (12) tub (10) valet (49) valet parking (27) value (15) view (31) walk (47) wireless (16)

Front desk Traveler Insight - Friendly Front Desk

Appears in 79 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (7) concierge (5) desk (83) elevator (4) friendly (7) good (5) helpful (10) hotel (11) management (7) new (4) nice (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I had to leave a packege for pick up at the front desk and they were accommodating and helpful.

"Great for the Money! " Read full review on TripAdvisor 4/23/2012 Vote

2. No free internet, noisy rooms and some not very pleasant people at the front desk.

"Westin Galleria Houston " Read full review on TripAdvisor 4/17/2012 Vote

3. The valet staff were very efficient and courteous, the front desk attendant took the time to link our reservations together since we had booked rooms with two different promotions and even upgraded us to a corner room with a connecting room for the kids.

"Wonderful Weekend " Read full review on TripAdvisor 3/26/2012 Vote

4. Front desk staff and concierge were very helpful, always willing to provide answers, or research it if they didn't know already.

"Love Westins... consistently great and this hotel is more of the same. " Read full review on TripAdvisor 3/21/2012 Vote

5. The front desk staff were very efficient and courteous.

"Great location - great stay. " Read full review on TripAdvisor 2/29/2012 Vote

6. They told me I could call the front desk whenever I needed the room cleaned.

"The hotel is lovely. Service could be better. " Read full review on TripAdvisor 2/28/2012 Vote

7. It has a really nice seating area between the front desk and the Street Level Bar.

"Wow, this is a new Westin Oaks! " Read full review on TripAdvisor 2/6/2012 Vote

8. One of the front desk guys (new guy) was friendly3.

"One of my worst Westin experiences " Read full review on TripAdvisor 10/6/2011 Vote

9. The front desk staff was wonderful -- very helpful, fast and friendly.

"Great location in the Galleria " Read full review on TripAdvisor 8/4/2011 Vote

10. everybody starting with the people working at the front desk like Nicholas T.

"Westin Galleria & Westin Oaks my home away from home " Read full review on TripAdvisor 7/23/2011 Vote