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Rank
3rd
Out of 718

Westin Houston

Average Price: $225  
 
Hotel Class:
5060 West Alabama Street
Houston, 77056 View map  
4-Star Hotel Rank: 2 of 30
Average review rating: 3.31
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 23 comments. 
37% wrote positive comments about manager
The following words were used in comments with Manager:
generous (2)   guest (2)   hotel (4)   management (24)    
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1. The manager, Jackie Bohr, was the most amazing host and went above and beyond to make our family feel welcome and comfortable.
"The most beautiful, accommodating, and fantastic hotel. " Read full review on TripAdvisor   4/5/2011 Vote      
2. A gracious and generous manager, Danny Ruiz, made sure my concerns would not play any part in this trip.
"Excellent stay " Read full review on TripAdvisor   10/19/2009 Vote      
3. I note (after my stay, of course) that the manager has posted responses on this site saying that upgrades are coming, but that does not help when you're already there and is no consolation to the guests you have hoodwinked.
"Not Westin Quality " Read full review on TripAdvisor   9/2/2009 Vote      
4. I did not understand that this means you will NEVER have your room serviced, even if you ask housekeeping, front desk managers, and so on.
"Great location, pricy, terrible housekeeping service " Read full review on TripAdvisor   10/7/2011 Vote      
5. I brought up how dissaponted I was to the front desk who took my name and number and said the manager would call me about it.
"One of my worst Westin experiences " Read full review on TripAdvisor   10/6/2011 Vote      
6. I hope the sales manager who booked this group has to take that expense out of their quota.
"Great Location - Below Average Westin " Read full review on TripAdvisor   9/9/2011 Vote      
7. And the front desk managers Tony J.
"Westin Galleria & Westin Oaks my home away from home " Read full review on TripAdvisor   7/23/2011 Vote      
8. The people next door to us were smoking marihuana, I spoke to the Hotel Manager, we were removed to another room but he did nothing about the other people.
"Marihuana smokers staying next to us " Read full review on TripAdvisor   6/13/2011 Vote      
9. The hotel manager, Jackie and her staff to out of their way to be genuine and accommodating.
"Over the top! " Read full review on TripAdvisor   4/5/2011 Vote      
10. The front Desk Staff and front Desk manager Simon are in the Top 5 of hotel services in my book.
"Great " Read full review on TripAdvisor   2/21/2011 Vote      
   
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