Westin Houston, Houston, Concierge

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Rank

3rd

Out of 718

Westin Houston	Average Price: $225 Check Rates

Hotel Class:

5060 West Alabama Street

Houston, 77056 View map

4-Star Hotel Rank: 2 of 30
Average review rating: 3.31

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (19) bar (38) bathroom (67) bathtub (10) bed (68) bill (14) breakfast (32) charge (29) check in (41) check out (10) concierge (14) cost (13) deal (15) decor (12) dinner (22) discount (12) downtown (15) fee (12) food (49) front desk (79) gym (25) hotel (708) housekeeping (15) lobby (67) location (206) manager (23) money (22) parking (116) pillow (9) pool (32) price (45) rate (36) recommend (33) restaurant (84) room (635) room service (41) service (131) shower (46) staff (158) street (19) suite (20) to park (17) towel (12) tub (10) valet (49) valet parking (27) value (15) view (31) walk (47) wireless (16)

Concierge

Appears in 14 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
best (2) desk (9) friendly (2) good (2) great (2) helpful (5) hotel (4) recommend (2) staff (4) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Concierge desk were awesome, but for the price, I wouldnt stay there again.

"Westin Galleria Houston " Read full review on TripAdvisor 4/17/2012 Vote

2. Front desk staff and concierge were very helpful, always willing to provide answers, or research it if they didn't know already.

"Love Westins... consistently great and this hotel is more of the same. " Read full review on TripAdvisor 3/21/2012 Vote

3. Shirley at the concierge desk was superb and a great ambassador for the Westin brand.

"Very,Very Good " Read full review on TripAdvisor 11/14/2011 Vote

4. Staff were very assistive, helping guests etc. Shirley on the concierge desk was a true star, recommending various places to try that may have power.

"Great stay " Read full review on TripAdvisor 10/30/2011 Vote

5. The concierge desk was extremely helpful and made reservations for us at restaurants in the mall.

"Great location " Read full review on TripAdvisor 9/13/2011 Vote

6. When I suggested that concierge help me with the phone number, I was transferred to concierge but was put on hold for so long that I eventually hung up.

"Hotel was convenient for shopping but service was subpar " Read full review on TripAdvisor 8/22/2011 Vote

7. The concierge was friendly and gave good advice.

"excellent stay, next to the Galleria Shopping Mall " Read full review on TripAdvisor 8/19/2011 Vote

8. Lifts were so dodgy I saw people jumping out because they were just plain scared about what was going to happenI can't recommend this hotel for anything, the front desk stated that a renovation was due to start - can't come soon enoughOne highlight was Mario the concierge, friendly, good advice and helped out with rides in the hotel car to restaurants etc.

"Tired, overpriced, dirty and poor service " Read full review on TripAdvisor 7/25/2009 Vote

9. Concierge, Shirley Jackson came to my rescue.

"Over and above " Read full review on TripAdvisor 10/16/2011 Vote

10. Cons:- front desk staff and concierge weren't the friendliest.

"Enjoyable Stay " Read full review on TripAdvisor 10/8/2011 Vote