Crowne Plaza Hotel Cleveland City Centre, Cleveland, Front Desk

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Rank

12th

Out of 115

Crowne Plaza Hotel Cleveland City Centre	Average Price: $209 Check Rates

Hotel Class:

777 Street Clair Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 10 of 22
Average review rating: 3.74

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (19) , MyTravelGuide (901) , Travelocity (4) , TripAdvisor (203) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 49 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (4) good (5) great (7) helpful (11) hotel (6) night (4)

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1. Greeted right after leaving elevator from garage and front desk staff was very nice.

"Hotel was great - Great Location " Read full review on TripAdvisor 7/8/2011 Vote

2. - Bed was very comfy (pillows a little stiff)- Front desk staff was very kind and helpful- Pasta buffet at hotel restaurant was a great idea and well priced The not-so good- The parking garage is a nightmare.

"Nice hotel for marathon, improvements in communication needed " Read full review on TripAdvisor 5/18/2011 Vote

3. Both rooms were super clean and spacious, staff at front desk, (esp.

"Would definitely stay here again! " Read full review on TripAdvisor 2/12/2011 Vote

4. Tianna at the front desk was helpful, the night crew was not.

"Filthy " Read full review on TripAdvisor 7/30/2010 Vote

5. Ronnie at the front desk was superb throughout my stay though and so was Jeff at the bar in the lobby.

"Staff is nice, but rooms need makeover " Read full review on TripAdvisor 7/18/2010 Vote

6. The staff at the front desk were great - very accommodating and helpful as we were trying to alter our plans due to bad weather.

"Comfortable rooms, great service! " Read full review on TripAdvisor 2/15/2010 Vote

7. Front desk was very friendly and helpful.

"Great hotel for downtown attractions " Read full review on TripAdvisor 9/3/2009 Vote

8. Although the hotel was completely booked somehow a wonderful man at the front desk named Ronnie managed to find a room for us.

"A great experience. Will definitely return. " Read full review on TripAdvisor 7/25/2009 Vote

9. Front Desk staff very friendly and helpful.

"Great location but paper thin walls " Read full review on TripAdvisor 7/20/2009 Vote

10. Front desk lady checkin in had no personality and did not offer any suggestions but the morning front desk fellow was VERY helpful (thanks for the tip of police radar on the way to Football Hall of Fame, the directions and even a coupon for admission!) I would stay here again.

"Good location, good hotel " Read full review on YahooTravel 7/19/2009 Vote