Crowne Plaza Hotel Cleveland City Centre, Cleveland, Staff

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Rank

12th

Out of 115

Crowne Plaza Hotel Cleveland City Centre	Average Price: $209 Check Rates

Hotel Class:

777 Street Clair Avenue

Cleveland, 44114 View map

3-Star Hotel Rank: 10 of 22
Average review rating: 3.74

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (19) , MyTravelGuide (901) , Travelocity (4) , TripAdvisor (203) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) bar (28) bathroom (37) bed (60) bill (14) breakfast (69) charge (12) check in (46) check out (19) checkout (4) closet (6) cost (9) deal (20) dinner (13) downtown (58) food (25) front desk (49) hotel (385) housekeeping (10) lake (56) lakefront (5) lobby (32) location (83) lunch (7) maid (6) manager (14) money (20) parking (104) pillow (8) pool (8) price (37) rate (24) recommend (24) restaurant (58) room (350) room service (17) service (52) shower (24) shuttle (31) staff (131) street (19) suite (7) to park (8) towel (9) tub (6) valet (7) valet parking (6) value (9) view (77) walk (59)

Staff Traveler Insight - Friendly Staff

Appears in 131 comments.

89% wrote positive comments about staff

The following words were used in comments with Staff:
accommodating (5) arrival (5) beauty (5) clean (9) desk (15) excellent (6) experience (6) friendly (36) good (8) great (21) helpful (35) hotel (38) nice (12) recommend (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff was excellent, the valet was wonderful and prompt, and the rooms were clean.

"A great place to stay, but it is historical and older.Awaiting Rennovation! " Read full review on TripAdvisor 12/5/2011 Vote

2. I just finished a conference at this hotel during which time we learned that it would be closing this Sunday for an 18 month renovation to become a WestinThe high point was that the staff were surprisingly positive and helpful.

"Wait 18 months " Read full review on TripAdvisor 11/12/2011 Vote

3. Bar staff were kind, and helpful, although a shame the bar closed at 11pm - when the singin in the lobby went on untill 1am.

"Staff very accomodating " Read full review on TripAdvisor 9/13/2011 Vote

4. I did get the name of two fabulous members of staff.

"Warm welcome in Cleveland " Read full review on TripAdvisor 9/12/2011 Vote

5. Most of the remaining staff were trying their best, but they were frazzled.

"Beware--hotel is closing " Read full review on TripAdvisor 9/12/2011 Vote

6. Hostess didn't seem to want to pitch in to help over-worked wait staff.

"We were the Guinea Pigs for a failed renovation! " Read full review on TripAdvisor 8/30/2011 Vote

7. Every staff member we encountered was very friendly and helpful.

"Great location, but needs some work " Read full review on TripAdvisor 8/30/2011 Vote

8. The staff at the hotel were great: friendly and always willing to help.

"Good Service Tired Room " Read full review on TripAdvisor 7/18/2011 Vote

9. Staff are incredibly friendly and helpful.

"Thought I would die on elevator " Read full review on TripAdvisor 7/13/2011 Vote

10. found the staff to be nothing but unhelpful and rude, when checking in my bag the man taking my name at guest services was rude about the pronunciation and spelling of my last name.

"Check-in nightmare.. " Read full review on TripAdvisor 7/9/2011 Vote