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Rank
12th
Out of 115

Crowne Plaza Hotel Cleveland City Centre

Average Price: $209  
 
Hotel Class:
777 Street Clair Avenue
Cleveland, 44114 View map  
3-Star Hotel Rank: 10 of 22
Average review rating: 3.74
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (19) , MyTravelGuide (901) , TripAdvisor (203) , Travelocity (4) , YahooTravel (19)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 52 comments. 
65% wrote positive comments about service
The following words were used in comments with Service:
excellent (4)   free (5)   friendly (4)   good (3)   great (7)   hotel (13)   nice (4)   problem (4)   slow (4)   staff (5)   trip (3)   useful (4)    
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1. Service there two of the three days was excellent and the third day was mediocre.
"Wait 18 months " Read full review on TripAdvisor   11/12/2011 Vote      
2. Check in was easy and quick - there were 48 of us arriving at the same time and I thought the service was efficient.
"Staff very accomodating " Read full review on TripAdvisor   9/13/2011 Vote      
3. Along with the hotel's great customer service, we also enjoyed delicious breakfast in the downstairs restaurant (loved the blueberry pancakes!) Their fitness center has a nice variety of well-maintained cardio and weight machines.
"Great service and location " Read full review on TripAdvisor   8/17/2011 Vote      
4. What made it worth the price was the staff and service; the people here were friendly and accommodating.
"Terrific People and Service " Read full review on TripAdvisor   6/26/2011 Vote      
5. The star of our trip however was the excellent service and relationships we were able to build with the staff here who will really go to extra mile to make your visit and outstanding experience.
"Great service at this hotel " Read full review on TripAdvisor   6/17/2011 Vote      
6. The driver of the shuttle that took us to dinner continued the friendly service.
"Great Staff and Great Location " Read full review on TripAdvisor   2/14/2011 Vote      
7. She arranged our dinner reservations after a great recommendation, and also the shuttle service from the hotel to the restaurant.
"Super Front Desk and Bar Staff " Read full review on TripAdvisor   1/23/2011 Vote      
8. Yes, it's true that the hotel does look a bit outdated, but the service, cleanliness, and location of the hotel trumps that.
"Great hotel, pleasant stay " Read full review on TripAdvisor   8/24/2010 Vote      
9. I know this hotel building is old and requires refurbishment but I think this sort of thing can be overlooked if service is good.
"Shoddy housekeeping " Read full review on TripAdvisor   8/8/2010 Vote      
10. The service was good, and the staff was friendly and helpful.
"Decent hotel in a good location " Read full review on TripAdvisor   7/26/2010 Vote      
   
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