Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Staff

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Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (119) balcony (104) bar (285) bath (129) bathroom (267) beach (1218) bed (127) bill (68) breakfast (367) cabana (152) charge (168) check in (178) check out (52) complimentary (73) concierge (134) cost (217) deal (73) dinner (241) fee (188) food (739) front desk (181) hotel (2054) housekeeping (70) landscape (55) lobby (177) location (259) lunch (140) manager (93) massage (115) money (216) ocean (466) parking (192) pool (2205) price (406) rate (115) recommend (232) restaurant (544) room (2180) room service (90) service (891) shower (142) spa (455) staff (739) suite (97) towel (225) tub (72) valet (199) valet parking (87) view (613) walk (262)

Staff

Appears in 739 comments.

88% wrote positive comments about staff

The following words were used in comments with Staff:
attentive (34) beach (69) beauty (39) chair (40) clean (40) desk (45) food (35) friendly (177) great (73) helpful (88) hotel (111) nice (54)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The location is ideal, the shops were nice, and the staff was friendly and efficient.

"This place is paradise " Read full review on TripAdvisor 5/17/2012 Vote

2. The staff were amazing , the resorts beahc was astonishing, and all 10 pools were very clean and big.

"AMAZING!!! " Read full review on TripAdvisor 5/16/2012 Vote

3. Can be crowded if a convention or corporate meeting is in town, but great location, beautiful views, and wonderful staff.

"We loved it! " Read full review on TripAdvisor 5/14/2012 Vote

4. Everyone on the staff were friendly and helpful.

"Exceptional " Read full review on TripAdvisor 5/13/2012 Vote

5. To make a perfect end to a great week, when we called to ask for a late check-out for an evening flight, the staff accommodated us with a time later than we even hoped for.

Read full review on TripAdvisor 5/13/2012 Vote

6. Both experiences were terrific due to both the facilities and the wonderful staff; it is not a surprise that the spa is rated one of the best in the country.

Read full review on TripAdvisor 5/13/2012 Vote

7. Housekeeping staff did a wonderful job.

Read full review on TripAdvisor 5/13/2012 Vote

8. Except for one staff member at Humuhumu, every single staff member was extremely friendly, nice, accommodating, and helpful.

Read full review on TripAdvisor 5/13/2012 Vote

9. From the Groundskeeper that said 'Aloha' and asked if I was having a good time every time he saw me, to the Spa staff that made sure my every need was cared for (water, food, relaxation), to the folks at the pool and beach - doing everything they could to make sure we were comfortable and safe.

"Outstanding Vacation at the Grand Wailea - A Waldorf Astoria Resort " Read full review on TripAdvisor 5/10/2012 Vote

10. The consistent attention to detail, the warm and practical pleasantries, every staff member at the Waldorf Astoria was committed to Genuine, Authentic, Real Life, Excellent Customer Service.

"Outstanding Vacation at the Grand Wailea - A Waldorf Astoria Resort " Read full review on TripAdvisor 5/10/2012 Vote