Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Manager

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Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (119) balcony (104) bar (285) bath (129) bathroom (267) beach (1218) bed (127) bill (68) breakfast (367) cabana (152) charge (168) check in (178) check out (52) complimentary (73) concierge (134) cost (217) deal (73) dinner (241) fee (188) food (739) front desk (181) hotel (2054) housekeeping (70) landscape (55) lobby (177) location (259) lunch (140) manager (93) massage (115) money (216) ocean (466) parking (192) pool (2205) price (406) rate (115) recommend (232) restaurant (544) room (2180) room service (90) service (891) shower (142) spa (455) staff (739) suite (97) towel (225) tub (72) valet (199) valet parking (87) view (613) walk (262)

Manager

Appears in 93 comments.

23% wrote positive comments about manager

The following words were used in comments with Manager:
cares (5) chair (5) charged (6) complain (9) desk (11) expectation (6) generous (6) hotel (21) management (95) problem (8) responsive (6) rude (5) service (5) staff (7) upgraded (5) valet (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We checked in late and the night manager who checked us in was very helpful and tried to get us the best room/view she could.

"Great Vacation " Read full review on TripAdvisor 5/14/2012 Vote

2. Went down to the front desk first thing the next morning and FINALLY flagged down a manager, explained my situation, and they looked at me dumbfounded like they didn't understand english.

"Great Property, but the service is shakey " Read full review on TripAdvisor 1/19/2012 Vote

3. The front desk manager Roberto was less than accommodating when we inquired about the amenities we are used to receiving, as diamond Hilton honors members, such as the use of the concierges lounge and breakfast.

"Beautiful grounds but wouldn't recommend it. " Read full review on TripAdvisor 8/30/2011 Vote

4. I read the managers response to an earlier post and I don't buy the reasoning for them having valet parking.

"Nice, but not what was expected " Read full review on TripAdvisor 8/13/2011 Vote

5. The hotel was very accommodating and worked with us to arrange the one night stay- they were technically 'sold out' but when we appealed to their soft spots the manager 'checked' and did find us a room for about $540 for the night.

"A treat for all of us! We love the Botero sculptures in the lobby. " Read full review on TripAdvisor 8/18/2010 Vote

6. The guest services manager didn't seem surprised by our complaint (apparently there were many others) and they comped us a 1000 resort credit.

"Pool is closed! " Read full review on TripAdvisor 12/7/2008 Vote

7. The next day, an operating manager called my husband, a Hilton Gold VIP member, and told him that the reason there were no signs where we sat down was because he had already spent $10,000 this year in signage and there was no more money in the budget for signs.

"No Class, No Chairs at the Grand Wailea " Read full review on TripAdvisor 4/2/2008 Vote

8. In response to my inquiry whether, after spending $3000 for two days it was reasonable for me to expect at least one chair for our party of six, the manager said, no, It was unreasonable: that the hotel couldn't possibly provide chairs for all the guests who wanted them; that, in fact, the hotel did not want to charge for chairs, but was 'forced to' in order to accomodate the wishes and demands of those guests who 'really wanted' chairs.

"No Class, No Chairs at the Grand Wailea " Read full review on TripAdvisor 4/2/2008 Vote

9. I expected no upgrade, but we were upgraded to Napua Tower; I expected no HHonors 'perks' but was immediately recognized as a Diamond member, given $25 certificate for use at Molokini Bistro, and 20% discount certificate for the spa - as well, as a welcoming letter from the manager (which said, by the way 'If you're Diamond or Gold, and we haven't been able to give you a free upgrade, you will be given other options and additional HHonors points.

"Great Hilton HHonors Experience " Read full review on TripAdvisor 2/18/2008 Vote

10. Shannon the manager said I will take care of it enjoy the day.

"Moldy " Read full review on TripAdvisor 10/26/2007 Vote