Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Charge

OpinionWell's Blog

Home » United States » Hawaii » Wailea (Maui) Hotels » Grand Wailea Resort - The Waldorf-Astoria Collection

OpinionWell
Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (119) balcony (104) bar (285) bath (129) bathroom (267) beach (1218) bed (127) bill (68) breakfast (367) cabana (152) charge (168) check in (178) check out (52) complimentary (73) concierge (134) cost (217) deal (73) dinner (241) fee (188) food (739) front desk (181) hotel (2054) housekeeping (70) landscape (55) lobby (177) location (259) lunch (140) manager (93) massage (115) money (216) ocean (466) parking (192) pool (2205) price (406) rate (115) recommend (232) restaurant (544) room (2180) room service (90) service (891) shower (142) spa (455) staff (739) suite (97) towel (225) tub (72) valet (199) valet parking (87) view (613) walk (262)

Charge

Appears in 168 comments.

73% wrote positive comments about charge

The following words were used in comments with Charge:
free (17) hotel (33) liked (12) night (17)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Even the Asian massage places in the San Fernando Valley know that up-sells are supposed to come at the end of the massage, not 10 minutes after the start!:)Seriously, it does not take a business degree to figure out that one of the best ways to insure that guests will not come back is to charge them for things that 'lessor quality' hotels are happy to include for no additional charge.

"Wailea no longer "Grand" " Read full review on TripAdvisor 4/14/2012 Vote

2. I recommend just pulling up a pool chair and watching the show free of charge - skip the buffet experience.

"Disappointed " Read full review on TripAdvisor 4/14/2012 Vote

3. They do charge a great deal for drinks, however, like $10 for a beer.

"Grand Lux at the Grand Wailea " Read full review on TripAdvisor 1/14/2012 Vote

4. Not only did they accommodate us without any problem, but when I told them the story of why I was booking the same day I would be arriving the agent upgraded our room free of charge.

"Fabulous Resort.. couldn't ask for more! " Read full review on TripAdvisor 6/13/2011 Vote

5. For about $150 per night less we were on the Regency Club level with continental breakfast , evening appetizers and deserts at 7:30 no mandatory valet and a computer all set for you in the lobby free of charge to print your boarding pass .

"beautiful hotel but " Read full review on TripAdvisor 4/24/2011 Vote

6. We liked the fact that the beach umbrellas are now provided free of charge (chairs always were).

"Great time with movie stars " Read full review on TripAdvisor 5/21/2010 Vote

7. However, the $50/day casabella charge when others used it for free really iritated me.

"Beautiful Resort...but a few issues " Read full review on TripAdvisor 1/24/2010 Vote

8. They then tried to charge us about 25 dollars to have the refrigerator - not a big deal but felt like they were nickel and diming us.

"Very Nice Place - TERRIBLE SERVICE " Read full review on TripAdvisor 12/20/2009 Vote

9. Our bill included hundreds of dollars of charges that we never made including a large bar bill that we never incurred (huge charge for numerous Heineken beers which neither I nor my wife drink) We had to speak with several people at the front desk before anyone would agree to adjust the bill.

"Very Nice Place - TERRIBLE SERVICE " Read full review on TripAdvisor 12/20/2009 Vote

10. They charged us a fee for daily housekeeping (that was something new), charge for refrig, charge for internet, etc..

"Beautiful grounds, but ok service " Read full review on TripAdvisor 11/13/2009 Vote