Home » United States » Hawaii » Wailea (Maui) Hotels » Grand Wailea Resort - The Waldorf-Astoria Collection
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Rank
2nd
Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection

Average Price: $570  
 
Hotel Class:
3850 Wailea Alanui Drive
Wailea (Maui), 96753 View map  
4-Star Hotel Rank: 2 of 7
Average review rating: 4.11
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 181 comments. 
69% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (17)   helpful (14)   hotel (15)   management (13)   problem (8)   welcoming (8)    
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1. The next day, the woman at the front desk was very helpful and we were moved to the type of room we reserved.
"Mixed Experience at Grand Wailea " Read full review on TripAdvisor   5/14/2012 Vote      
2. We arrived at midnight, the staff - from the valet to the front desk - were just pleasant and excited about our arrival as if we had arrived in the middle of the day.
"Outstanding Vacation at the Grand Wailea - A Waldorf Astoria Resort " Read full review on TripAdvisor   5/10/2012 Vote      
3. The bar in the centre of the resort (near the front desk) does some fantastic drinks - easily the best Mai Tais we had in Hawaii and the coconut chill martini was absolutely gorgeous.
"I loved it! " Read full review on TripAdvisor   3/6/2012 Vote      
4. The front desk at budget hotels is more helpful and friendly.
"2 Star Hotel, 5 Star Price " Read full review on TripAdvisor   2/22/2012 Vote      
5. Two days later we checked out and again, the front desk was less than friendly.
"Sorely disappointed " Read full review on TripAdvisor   1/4/2012 Vote      
6. The stay was widely shaped but the warm and welcoming front desk person that checked us in.
"The Best " Read full review on TripAdvisor   11/17/2011 Vote      
7. I could do it all over again, it was so relaxing always fresh fruit and water (BTW the pineapple juice at the hotel, near the front desk, is just delicious).
"Amazing ground, pool and beaches but also other issues " Read full review on TripAdvisor   10/30/2011 Vote      
8. Your customer service representatives at the front desk were very professional and courteous and they made every effort to ensure all our needs were met promptly.
"Honeymoon Perfection " Read full review on TripAdvisor   9/22/2011 Vote      
9. The front desk manager Roberto was less than accommodating when we inquired about the amenities we are used to receiving, as diamond Hilton honors members, such as the use of the concierges lounge and breakfast.
"Beautiful grounds but wouldn't recommend it. " Read full review on TripAdvisor   8/30/2011 Vote      
10. from the people at the entrance giving you your complimentary leis, to the front desk, to the restaurant workers, to the maintenence crew.
"3rd time here and we'll be back again " Read full review on TripAdvisor   8/30/2011 Vote      
   
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