Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Service

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Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (119) balcony (104) bar (285) bath (129) bathroom (267) beach (1218) bed (127) bill (68) breakfast (367) cabana (152) charge (168) check in (178) check out (52) complimentary (73) concierge (134) cost (217) deal (73) dinner (241) fee (188) food (739) front desk (181) hotel (2054) housekeeping (70) landscape (55) lobby (177) location (259) lunch (140) manager (93) massage (115) money (216) ocean (466) parking (192) pool (2205) price (406) rate (115) recommend (232) restaurant (544) room (2180) room service (90) service (891) shower (142) spa (455) staff (739) suite (97) towel (225) tub (72) valet (199) valet parking (87) view (613) walk (262)

Service

Appears in 890 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
beauty (41) customer (63) excellent (45) exceptional (33) expectation (37) food (105) friendly (36) good (77) great (145) hotel (127) nice (37)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everywhere we went the service was excellent, everyone was polite and gracious.

"Beautiful! " Read full review on TripAdvisor 5/18/2012 Vote

2. The drink service was wonderful.

"FANTASTIC FROM START TO FINISH!! " Read full review on TripAdvisor 5/18/2012 Vote

3. Its nice to go someplace with great service, no traffic, plenty of space, and be able to spend US dollars.

"Hawaii the way you imagine it " Read full review on TripAdvisor 5/17/2012 Vote

4. The service and facilities were outstanding.

"Mixed Experience at Grand Wailea " Read full review on TripAdvisor 5/14/2012 Vote

5. We were pleased with the service we received from the front desk staff, housekeeping, pool attendants, valet, bell staff, wait staff, and spa staff.

Read full review on TripAdvisor 5/13/2012 Vote

6. Also, two experiences in the lobby bar, good service.

"Not what I was expecting! Amazing trip " Read full review on TripAdvisor 5/11/2012 Vote

7. They made us feel like celebrities, greeting us with warm smiles, a relaxing tone of voice, and excellent customer service.

"Outstanding Vacation at the Grand Wailea - A Waldorf Astoria Resort " Read full review on TripAdvisor 5/10/2012 Vote

8. 2) We stayed there for a week and the Concierge Service is the best in the world.

"Outstanding Vacation at the Grand Wailea - A Waldorf Astoria Resort " Read full review on TripAdvisor 5/10/2012 Vote

9. The service was perfect.

"Outstanding Vacation at the Grand Wailea - A Waldorf Astoria Resort " Read full review on TripAdvisor 5/10/2012 Vote

10. From the spectacular grounds to the food to the superb customer service, it really doesn't get any better, regardless of the destination.

"Our Adventure in Paradise " Read full review on TripAdvisor 5/10/2012 Vote