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Rank
50th
Out of 415

Hilton Chicago Hotel

Average Price: $296  
 
Hotel Class:
720 South Michigan Avenue
Chicago, 60605 View map  
4-Star Hotel Rank: 23 of 39
Average review rating: 3.88
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (47) , MyTravelGuide (2407) , Travelocity (18) , TripAdvisor (815) , YahooTravel (73)
SAFE TO BOOK ? (3/5 issues found)
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Cares
Appears in 67 comments. 
The following words were used in comments with Cares:
big (4)   clean (3)   cold (3)   dark (4)   desk (4)   friendly (4)   good (4)   great (5)   guest (4)   hotel (17)   liked (5)   location (4)   need (5)   not (15)   park (4)   personable (5)   problem (4)   room (12)   staff (12)   well (4)    
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1. Also, the water in the bath rooms came out yellow with rust, I expect this in a hostel and its not a big deal but for 160 $ a night, really?? Bottom line: If you are rich, and care only for the name, and not the quality of the place you're staying, then this is the hotel for you.
"Charge you for the everything except the toilet paper " Read full review on TripAdvisor   5/18/2012 Vote      
2. it's taken care of.
"Good, but not Great! " Read full review on TripAdvisor   3/21/2012 Vote      
3. The parking is pricey at $45 a night (self-park), and I could have found a different nearby parking lot, but it was a quick trip on a tight timeline, and I had saved so much money on the hotel that my boss didn't seem to care.
"Impressed with this hotel " Read full review on TripAdvisor   3/20/2012 Vote      
4. It's very easy to get in and out of the hotel but the turns inside the parking garage are VERY tight so you have to be really careful maneuvering around inside it.
"Wish I had more time! " Read full review on TripAdvisor   12/13/2011 Vote      
5. Otherwise, guests like me will stay elsewhere (that is if management even cares enough to read my review-- I doubt management cares at all)This review may seem too focused on bad customer service.
"HORRIBLE customer service " Read full review on TripAdvisor   11/5/2011 Vote      
6. Had I REALLY cared, I would have called reception, but I was ready to turn them off, anyway.
"So appreciative of the customer service. " Read full review on TripAdvisor   9/21/2011 Vote      
7. They listen, care, feel.
"So appreciative of the customer service. " Read full review on TripAdvisor   9/21/2011 Vote      
8. She seemed to actually care about what I was going through, and she NEVER stopped smiling.
"So appreciative of the customer service. " Read full review on TripAdvisor   9/21/2011 Vote      
9. We didn't find it useful so really didn't care for it, and it took a few attempts in order to turn off.
"Mega-sized historic hotel w/ga-jillion people during convention, but ok " Read full review on TripAdvisor   9/14/2011 Vote      
10. We had to go through FOUR rooms to find one which wouldn't smell of stale tobacco (on the one hand, this is not the hotel's fault - some people have a nasty habit of ignoring the 'no smoking' designations in rooms - but on the other hand, why should I care, I hate sleeping in a stale-smell room).
"If this is a 4-star hotel, one star is definitely hanging by a thread " Read full review on TripAdvisor   9/6/2011 Vote      
   
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