Bentley Hotel, New York City, Responsive

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Rank

155th

Out of 676

Bentley Hotel	Average Price: $290 Check Rates

Hotel Class:

500 East 62nd Street

New York City, 10021 View map

3-Star Hotel Rank: 51 of 154
Average review rating: 3.71

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 17 comments.

The following words were used in comments with Responsive:
complain (2) desk (4) disturbing (2) floor (2) good (2) hotel (4) management (4) need (3) new (2) not (4) problem (2) room (4) smoke (2) staff (4) water (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel was not responsible for the mistake.

"FANTASTIC STAY " Read full review on TripAdvisor 5/15/2012 Vote

2. Can't say this about management, as, when we arrived, it turned out that the only room available was on the smoking floor, despite our very clearly stated request for a nonsmoking room (I blame it on management as they're the ones who are responsible for communication with booking site).

"It didn't work for me. " Read full review on TripAdvisor 4/24/2012 Vote

3. Good: location (within walking distance of what we needed to see), price good, pleasant staff (very responsive when we complained AC didn't work).

"So so... " Read full review on TripAdvisor 4/23/2012 Vote

4. Staff (front desk/greeting person at main entrance) very responsive.

"Positive Three Night Stay " Read full review on TripAdvisor 3/3/2012 Vote

5. Very responsive manager addressed need to change room rate when we checked in.

"Positive Three Night Stay " Read full review on TripAdvisor 3/3/2012 Vote

6. response was basically my problem.

"Neither bad nor brilliant. " Read full review on TripAdvisor 10/2/2011 Vote

7. The response by the manager stating we never asked for a smoking room and when offered one , chose a higher floor instead is totally false and very representative of the attitude we experienced at the time.

"So, so disappointed! " Read full review on TripAdvisor 9/10/2011 Vote

8. The front desk is run by idiots and they did nothing in response to the complaint of no air conditioning.

"nice size clean room no service and no a/c " Read full review on TripAdvisor 7/27/2011 Vote

9. com so no refund of any kind and B) the problem was not the hotel's but 'outside' (the hotel did have water so this was news to us that it was the city's responsibility to provide hot water).

"Bad experience " Read full review on TripAdvisor 1/16/2011 Vote

10. Staff were also very attentive and responsive to my requests.

"A GREAT bang for your buck " Read full review on TripAdvisor 12/19/2010 Vote