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Rank
155th
Out of 676

Bentley Hotel

Average Price: $290  
 
Hotel Class:
500 East 62nd Street
New York City, 10021 View map  
3-Star Hotel Rank: 51 of 154
Average review rating: 3.71
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Correct
Appears in 14 comments. 
The following words were used in comments with Correct:
apology (2)   desk (2)   great (2)   hotel (4)   informative (3)   lighting (2)   mistake (2)   not (3)   quickly (2)   room (4)   shower (2)    
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1. One day our room was not made up, but that was also quickly corrected.
"Fab Views, Good East Side Location " Read full review on TripAdvisor   3/1/2012 Vote      
2. Two light bulbs were out, but that was quickly corrected by staff.
"Fab Views, Good East Side Location " Read full review on TripAdvisor   3/1/2012 Vote      
3. After my boyfriend called and made complaints to the front desk they made sure to come correct their mistakes immediately.
"SMALL ROOM...WALL TO WALL " Read full review on TripAdvisor   2/23/2012 Vote      
4. One warranted criticism is the shower, it does have a half door which allows water out which many have commented on, they are correct, if a full shower door is your top criteria for a hotel don't stay here.
"Nice Place " Read full review on TripAdvisor   7/23/2011 Vote      
5. We had to call several times and wait more than an hour to get this corrected.
"Lack of caring in staff made our stay stressful " Read full review on TripAdvisor   5/2/2011 Vote      
6. That was a gross error and we could have avoided the inconvenience and craziness of hopping the train on that day to get downtown and could have simply walked over to the parade route from our hotel if I had received the correct information.
"The staff would have liked it better if they had had no guests to serve.... " Read full review on TripAdvisor   3/20/2011 Vote      
7. I was given the correct time and location for the start but wrong information for the direction of the parade route.
"The staff would have liked it better if they had had no guests to serve.... " Read full review on TripAdvisor   3/20/2011 Vote      
8. The total amount charged at checkout time appeared to be correct (we did the calculation).
"Nice hotel with accounting problem " Read full review on TripAdvisor   1/10/2010 Vote      
9. When confronted about the mistake the front desk did nothing to correct the problem nor offered an apology.
"Ugh,,, I should have taken the advice of previous bentley hotel guest " Read full review on Expedia   8/18/2009 Vote      
10. The rest of the annoyances are correctible but include: horrible tv reception; ridiculously slow elevators; problematic room keycards-- the sole maintenance guy was running all over the hotel letting people in their rooms which left us waiting forever to get in ours; and last but not least, noisey and unrefined guests yelling in the hallways and making prank calls.
"Scoring "B-" for Bentley " Read full review on TripAdvisor   5/31/2009 Vote      
   
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