9. The hotel staff (particularly Betty, Jaime and Adrian) were wonderful and worked hard to make sure all our needs and requests were fulfilled, including complementary Perrier water and starburst candy in the room when we arrived (I requested it), a personal welcome note from Betty, extra H2O shampoo and body butter, restaurant & lounge reservations, shopping tips, a late check-out and making sure we had a driver and even storing our luggage before we left.