Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Welcoming

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OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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adequate (17) attentive (15) awesome (62) beautiful (209) best (127) better (106) big (203) breathtaking (12) cares (45) clean (243) comfortable (116) comfy (15) convenient (36) cool (35) decent (33) enjoyable (21) excellent (100) exceptional (36) fabulous (18) fancy (12) fantastic (50) free (155) fresh (33) friendly (209) fun (89) generous (21) good (389) gorgeous (27) great (530) happy (61) helpful (157) huge (78) liked (250) love (87) new (91) nice (484) outstanding (19) perfect (39) pleasant (53) plenty (46) positive (25) professional (12) quiet (64) reasonable (60) spacious (47) spectacular (25) stunning (15) tasteful (20) welcoming (22) wonderful (91)

Welcoming

Appears in 28 comments.

The following words were used in comments with Welcoming:
change (2) clean (2) desk (2) drink (3) exceptional (2) free (3) friendly (2) good (2) great (2) guest (2) hotel (5) love (4) nice (2) night (2) not (2) return (2) room (6) service (2) staff (8) upgraded (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. As the darker haired woman checked me in, I was welcomed with a shell garland from the other.

"friendly staff.. not for relaxation " Read full review on TripAdvisor 5/17/2012 Vote

2. Immediately I felt welcomed.

"friendly staff.. not for relaxation " Read full review on TripAdvisor 5/17/2012 Vote

3. All the staff members we interacted with were very welcoming.

"Great stay - despite ongoing reservations " Read full review on TripAdvisor 4/25/2012 Vote

4. Included in this is the permission to park your own car, a 'free' bottle of water each, a welcome drink and 'free' wi-fi.

"Lots of hidden costs " Read full review on TripAdvisor 4/24/2012 Vote

5. We had no complaints about our room - kingsize bed and large bath (tub) & refrigerator were most welcome - and it was cleaned meticulously.

""......and the manta rays really were there!" " Read full review on TripAdvisor 3/26/2012 Vote

6. Nothing stood out and I can't recall any of the staff members going out of their way to make guests feel welcome.

"Nowhere near 4-star " Read full review on TripAdvisor 2/2/2012 Vote

7. If you are management and you are reading this, please teach your employees about service- service means that you want your guests to feel welcome and have a good time.

"Service at this hotel was very mediocre " Read full review on TripAdvisor 1/22/2012 Vote

8. The staff was very friendly and welcoming without being over-bearing.

"Some good, some bad " Read full review on TripAdvisor 12/15/2011 Vote

9. Here are my thoughts:I was disappointed by the front desk representative's cautious welcome.

"An Average Stay " Read full review on TripAdvisor 10/2/2011 Vote

10. We felt welcomed and loved our view in both rooms, but loved the treat of the upgraded oceanfront room.

"Great, Quiet Resort " Read full review on TripAdvisor 9/27/2011 Vote