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OpinionWell
Rank
3rd
Out of 25

Sheraton Keauhou Bay Resort & Spa

Average Price: $198  
 
Hotel Class:
78-128 Ehukai Street
Kailua-Kona, 96740 View map  
4-Star Hotel Rank: 1 of 4
Average review rating: 3.65
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Attentive
Appears in 36 comments. 
The following words were used in comments with Attentive:
bar (2)   correct (2)   customer (2)   drink (3)   friendly (3)   good (2)   great (2)   hotel (5)   housekeeping (2)   need (4)   nice (3)   not (6)   order (2)   pleasant (3)   pool (2)   service (7)   staff (12)   super (2)   tip (2)   waitress (2)    
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1. It took over 30 minutes to get them to pay attention to anyone in the regular customer line-up, and almost 60 minutes to get our car.
"Old, tired-looking property, but excellent staff. " Read full review on TripAdvisor   3/19/2012 Vote      
2. The Valet Service was attentative and pleasant.
"Older hotel newly renovated rooms " Read full review on TripAdvisor   11/23/2011 Vote      
3. It was just disappointing this was not brought to our attention before our arrival.
"Amazing location " Read full review on TripAdvisor   11/12/2011 Vote      
4. However, one of the bartenders at the Sliders Bar was much more interested in watching a poker tournament on TV and shooting the bull with fellow employees than being attentive to his customers.
"Close to very good / excellent - but not quite... " Read full review on TripAdvisor   11/10/2011 Vote      
5. The waitress was not very attentive and did not earn a good tip.
"Beautiful on the outside...not so much on the inside. " Read full review on TripAdvisor   10/23/2011 Vote      
6. She was very attentive and saw to it that we never had an empty drink.
"There is a gem in there some where. " Read full review on TripAdvisor   10/10/2011 Vote      
7. The room itself was great - very clean and spacious, and the balcony outside was perfect for morning coffee, but the bathrooms were in serious need of a little attention.
"Great for a big group " Read full review on TripAdvisor   7/28/2011 Vote      
8. Except for one person, the staff was very nive and attentive.
"Very Nice, Rooms A Bit Dated " Read full review on TripAdvisor   7/23/2011 Vote      
9. And the special attention the staff paid to me each morning really helped connect me to the resort.
"Class act...but could use some fine-tuning. " Read full review on TripAdvisor   7/19/2011 Vote      
10. There are frequent activities and the staff are extremely friendly and attentive.
"Kona's best! " Read full review on TripAdvisor   7/13/2011 Vote      
   
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