Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Cares

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OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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adequate (17) attentive (15) awesome (62) beautiful (209) best (127) better (106) big (203) breathtaking (12) cares (45) clean (243) comfortable (116) comfy (15) convenient (36) cool (35) decent (33) enjoyable (21) excellent (100) exceptional (36) fabulous (18) fancy (12) fantastic (50) free (155) fresh (33) friendly (209) fun (89) generous (21) good (389) gorgeous (27) great (530) happy (61) helpful (157) huge (78) liked (250) love (87) new (91) nice (484) outstanding (19) perfect (39) pleasant (53) plenty (46) positive (25) professional (12) quiet (64) reasonable (60) spacious (47) spectacular (25) stunning (15) tasteful (20) welcoming (22) wonderful (91)

Cares

Appears in 55 comments.

The following words were used in comments with Cares:
arrival (4) beach (3) clean (4) enjoy (3) exceptional (3) food (3) good (4) guest (4) hotel (12) liked (4) management (4) much (3) need (3) nice (3) not (12) room (13) service (4) staff (4) walking (3) well (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The no care attitude was very evident.

"Improvements aren't really improvements, marginal management " Read full review on TripAdvisor 5/13/2012 Vote

2. It seems this hotel is being operated by managers that don't care and aren't there.

"Beautiful location- Bad management " Read full review on TripAdvisor 5/11/2012 Vote

3. The grounds were very neat and well-cared for.

"Great stay - despite ongoing reservations " Read full review on TripAdvisor 4/25/2012 Vote

4. Duty Manager who could not care less.

"Misrepresentation in so many ways! " Read full review on TripAdvisor 4/12/2012 Vote

5. Just take care you know precisely which room you have booked.

"See the Manta Rays " Read full review on TripAdvisor 3/29/2012 Vote

6. They only took a few minutes to take care of the paperwork and then we were in our room as though nothing had happened.

"Excellent vacation choice " Read full review on TripAdvisor 3/27/2012 Vote

7. Especially lacking, was the poolside bartender who although had a total of 4 people to take care of offered slow, unimpressive service.

"Beautiful property, unimpressive staff, hidden fees " Read full review on TripAdvisor 3/8/2012 Vote

8. The rooms are a little dated but that should be taken care of with the new renovation.

"Diamond in the Rough " Read full review on TripAdvisor 2/20/2012 Vote

9. The grounds of the hotel are very well cared for and the historic significance was shared during a free walking tour, led by Lily the Director of Cultural & Leisure Activities.

"Lovely hotel on a stunning coast. " Read full review on TripAdvisor 1/10/2012 Vote

10. This is a resort but I was only staying one or 2 nights and did not necessarily care about the same things that people woud care about if they were staying for a week.

"Overall nice experience " Read full review on TripAdvisor 12/6/2011 Vote