Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Professional

OpinionWell's Blog

Home » United States » Hawaii » Kailua-Kona Hotels » Sheraton Keauhou Bay Resort & Spa

OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

adequate (17) attentive (15) awesome (62) beautiful (209) best (127) better (106) big (203) breathtaking (12) cares (45) clean (243) comfortable (116) comfy (15) convenient (36) cool (35) decent (33) enjoyable (21) excellent (100) exceptional (36) fabulous (18) fancy (12) fantastic (50) free (155) fresh (33) friendly (209) fun (89) generous (21) good (389) gorgeous (27) great (530) happy (61) helpful (157) huge (78) liked (250) love (87) new (91) nice (484) outstanding (19) perfect (39) pleasant (53) plenty (46) positive (25) professional (12) quiet (64) reasonable (60) spacious (47) spectacular (25) stunning (15) tasteful (20) welcoming (22) wonderful (91)

Professional

Appears in 17 comments.

The following words were used in comments with Professional:
courteous (3) desk (4) extremely (2) friendly (4) helpful (5) hotel (3) love (2) service (2) staff (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The front desk agent was chewing gum as she checked us in and didn't even have her name tag on which wasn't very professional.

"Disapppointed... " Read full review on TripAdvisor 5/9/2012 Vote

2. There was an extremely noisy guest who was having a melt down in what seemed like the hallway but the hotel staff dealt with the situation very quickly and professionally and informed us.

"Great view and manta rays too! " Read full review on TripAdvisor 4/5/2012 Vote

3. Hove we, on discussing this with the manager, he put things right in a professional manner and we were impressed with his customer service.

"Great value, gorgeous grounds and pool, free shuttle to Kona " Read full review on TripAdvisor 1/15/2012 Vote

4. (Rooms could use some updating) The Valet staff and front desk staff and housekeeping staff were all very professional and courteous.

"Close to very good / excellent - but not quite... " Read full review on TripAdvisor 11/10/2011 Vote

5. The spa treatment itself was lovely and the staff were very professional.

"Very mixed. Would not visit for business purposes " Read full review on TripAdvisor 5/5/2011 Vote

6. Everyone I dealt with was nice, friendly, and professional.

"Nice Experience at the Sheraton Keauhou Bay " Read full review on TripAdvisor 3/27/2011 Vote

7. The hotel staff was professional and helpful, and the evacuation went very smoothly.

"Great stay, even with tsunami " Read full review on TripAdvisor 3/21/2011 Vote

8. The staff were extremely helpful/professional and certainly inline with what yo woud expect to find in a Sheraton The lobby is lovely with a spectacular vue of the Mountains etc.

"SERVICE OF A 5 STAR...ROOM OF A 2/3 STAR.... " Read full review on TripAdvisor 1/9/2010 Vote

9. Every staff member I encountered was friendly and professional.

"Mediocre hotel with so much potential " Read full review on TripAdvisor 3/18/2009 Vote

10. Service was very good, professional and friendly.

"Didn't Want to Leave! " Read full review on TripAdvisor 2/21/2008 Vote