Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Exceptional

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Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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adequate (17) attentive (15) awesome (62) beautiful (209) best (127) better (106) big (203) breathtaking (12) cares (45) clean (243) comfortable (116) comfy (15) convenient (36) cool (35) decent (33) enjoyable (21) excellent (100) exceptional (36) fabulous (18) fancy (12) fantastic (50) free (155) fresh (33) friendly (209) fun (89) generous (21) good (389) gorgeous (27) great (530) happy (61) helpful (157) huge (78) liked (250) love (87) new (91) nice (484) outstanding (19) perfect (39) pleasant (53) plenty (46) positive (25) professional (12) quiet (64) reasonable (60) spacious (47) spectacular (25) stunning (15) tasteful (20) welcoming (22) wonderful (91)

Exceptional

Appears in 53 comments.

The following words were used in comments with Exceptional:
$ (3) clean (4) drink (4) eat (4) food (5) friendly (4) good (4) great (3) hard (4) hotel (13) lounge (3) most (3) nice (5) not (11) pool (7) room (20) service (6) staff (12) view (4) waitress (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. except for the pool waitress we had a hard time getting food and drinks.

"The staff makes up for what the hotel is laking due to renovation ! " Read full review on TripAdvisor 3/1/2012 Vote

2. I feel like the people working at this hotel were generally disgruntled (the exception was the women who checked us in at the front desk who was very friendly and helpful).

"Service at this hotel was very mediocre " Read full review on TripAdvisor 1/22/2012 Vote

3. Our room was directly above the lounge which was not a problem except for the dragging of furniture in the predawn hours each day.

"Excellent Overall " Read full review on TripAdvisor 12/18/2011 Vote

4. I love everything about this hotel except the rooms.

"Above average stay " Read full review on TripAdvisor 11/9/2011 Vote

5. The staff was very nice except for one valet who was not so friendly.

"Nice place to go before the Ironman " Read full review on TripAdvisor 10/19/2011 Vote

6. The staff on property is exceptional.

"Great home base on the Big Island " Read full review on TripAdvisor 8/26/2011 Vote

7. (except if you're lucky a view).

"VERY ordinary " Read full review on TripAdvisor 7/27/2011 Vote

8. except for one person, the staff was very nive and attentive.

"Very Nice, Rooms A Bit Dated " Read full review on TripAdvisor 7/23/2011 Vote

9. Staff, with only one exception - ONE exception - was as friendly and welcoming as any I've come across at a Hawaiian resort property.

"Class act...but could use some fine-tuning. " Read full review on TripAdvisor 7/19/2011 Vote

10. except for the areas that are irrigated, it is reminicent of the Mojave Desert around Las Vegas.

"A Terrific Place to Stay " Read full review on TripAdvisor 7/16/2011 Vote